Confirmtkt — Issued invalid ticket, issue ticket on a train that had departed before date of journey

Address:	https://www.confirmtkt.com/rbooking/
Website:	www.confirmtkt.com/rbooking

This mail is with reference to complain against the ConfirmTkt Train Ticketing app.
I had booked a train ticket from NDLS to Jammu Tawi on train 12425 ( date of journey 13th jan 2024 ) via ConfirmTkt.
since there was no seat available from Delhi to Jammu, I was given the option of changing seats on the same train at Ludhiana. while booking the ticket. refer attachment. ( Ludhiana to Jammu Tawi, no train change, only change seat)
However, I was issued an incorrect ticket from Ludhiana.
I was issued a ticket on a different train that had already departed on the previous day from Ludhiana. (13th Jan 2024)
This caused me a lot of inconvenience and mental trauma as a lone lady traveler. I was at the risk of being asked to deboard the train at Ludhiana Station at midnight.
I had to pay a penalty for this mistake made by ConfirmTkt. ( Rs2840/-).- paid to TTR of that train.

I contacted ConfirmTkt customer service team (14th Jan in the evening). Mr Saurabh from the customer service team had no solution or proper response to the difficulty I had to go through because of this error. Instead he himself recommended me file a complaint at the consumer court.

This situation has to be taken seriously at your top level and has to be compensated in a proper manner for all the trouble and trauma that I had to go through during this journey.

screenshot attached for your reference