[Resolved] Country Vacations — Cancellation of Membership & Full refund of money INR 35,000/- as per to section 31. Of agreement of cool off period and rule of AIDA | |||
I was invited on 30 Sept, 2014 to collect a gift voucher at Country Club, Fitness Centre, Rajouri Garden (New Delhi) . Before providing the gift voucher they forced to attend the 1 hour presentation .During presentation, they provided me very attractive offers of country vacation holiday package scheme. Some of as follows: 1. Free Pick and Drop facility. And For sight-seeing, only fuel charge will have to be given. 2. No AMC will be required if I will not take any vacation within a year. 3. I can use any short duration of vacation (1 day or night) in the year. 4. 20 % off on flights. 5. 30% off on food charge within country club. 6. Free visit to any resort, fitness centre facility like Gym, Sauna Bath, Swimming etc. to any location with in India. When I read their agreement these point s are not in accordance with the agreement and I also confirmed with the TO Manager Mr. Vishal Kumar Rai (Rajouri Garden, New Delhi). He said all verbal communications are true and those mentioned in agreement are false. Also biggest fraud comes to my vision when I called country vacation customer service. They confirmed that I have a Member ship of 10 Year although I only paid and too membership if only 5 years. The voucher code is [protected]. After getting to know all these points I am not willing to have any kind relationship or membership with country club or country vacation. According to section 31. Of agreement of cool off period and rule of AIDA, I request you to cancel my member ship as soon as possible and refund my full amount to my Credit card. The hard-copy of the letter will be mailed via Registered Post on Monday i.e. 06th Oct 2014 (well within 10 working days of payment date as per AIDA rule Section 31). Any inaction will lead to Police complaint punishable under IPC 119, 120B, 420 under fraud, forgery, perjury and misrepresentation of facts. They have not provided me my registration no so I am giving you my registration details. My Details: Name: Surender Kumar Registered Mobile no: [protected] Registered Email: surender.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Country Vacations customer support has been notified about the posted complaint. Verified Support Nov 20, 2014 Country Vacations Customer Care's response Dear Sir, we just viewed your experience here & the inconvenience, in regards to your Membership Holidays is deeply regretted. If you still have any issues, Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. Kindly quote the reference number to track your complain which your will receive via e-mail on your registered e-mail id.
Have a great day!
Warm Regards,
Central Customer Care team,
Country Vacations.
http://reviews.countryvacationsindia.com/
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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