[Resolved]  Country Vacations — Cheated By Country Vacation

Address:	Kolkata, West Bengal, 700046
Website:	www.countryvacationsindia.com

Hi

This is Nirmal Kant Paswan and I was cheated by Country Vacation (sister concern of Country Club) same way like many applicants have mentioned there issue here. I hope my appeal would be taken seriously and expect help from concern department you people.

On a promotional call, I visited to local sale office which is in Salt Lake City Center and attended a long presentation by executive Sohini and Manager Subrata Singh (Mob - [protected]). They told me everything about membership subscription and asked if I have to take decision, it would be right now only. I was fooled by them and took membership after prolonged discussion of 2 hrs. I was told about all perks and privilege but in misguided way like initially they say you will get 7 days premium subscription where accommodation in 5 star hotels, fooding and service like pick up and drop will be completely free and for another 7 day you can stay in our associate hotels and pay only service taxes, fooding & travel will be chargeable at lesser market rate. So in 14 days annual package, we got this picture clearly like you have been thinking till now BUT after enquiring again and again, they said only accommodation will not be chargeable and fooding and travelling will be chargeable even for 7 days premium subscription. I was not accepting it. Later When I checked their rooms on Tripadvisor besides their own app, I have seen the quality is not even 2 star and charges was not more than 2500/- for maximum hotels which is not value for money i have paid.

The biggest fraud action came when I need to pay them Rs 85000/- from my credit Card. They were asking me to sign few documents in which they had put the agreement paper down under making only signature space visible to me, I had signed there and that was my biggest mistake. There were a Rs 100/- deed paper in front of the agreement which they never shown me prior signing and never said once the amount is paid will be not refunded to customer. They didn’t even prompt me for this. I had used two credit Card, HDFC for 64000/- and SBI Credit card for 20000/- payment at the moment. The deal was on only one condition that, I will pay 85000/- in 3 years (36 EMI). The Manager promised me it will be done and swiped HDFC Card. My ATM Pin was not working, so they opted for OTP and in their machine it was showing client is eligible for 12 month EMI but he never prompted that too. I did the payment and then he said, It was done for only 12 EMI, now you can talk to your bank for further break up. I was surprised but took it casually because i was thinking to call bank to break this up but kept on repeating if it's not done by Bank, you please make sure i ll get it from your end at least. He promised about it.
When I have seen the agreement document, I was shocked about the clause, I mean who doesn’t refund at any circumstances. This kept calling them and Bank but Bank denied and they did so. I requested manager several times regarding it and he also accepted the fault but now I do not trust this company anymore and I want my money back. I kept calling Kolkata head office and Hyderabad office to address the concern but they are refusing directly even after making them understand about the scenario. They just stuck to one thing, you should have read the agreement but i didn’t know anything about such document because they never it will be an agreement. I was signing on my own provided documents and in the middle of that, it just happened.

I mailed them and called but they are avoid my concern. I have already raised the dispute issue with HDFC & SBI but none of them seems helping me out. HDFC asking me to provide cancellation document which I can’t.

I have seen people getting money back. I have not used the service and raise the issue within 24 hours to them. Please help me to get my hard earned money back.


Thanks
CV Membership No. - CVKK1TCLUB10LB222891
Phone - [protected]
Email - nirmal.[protected]@gmail.com