[Resolved] Country Vacations — Country Vacations cancellation of my membership | |||
I have become member of Country Vacations with paying 21000 from my CITI bank credit card on 20th March 2015 in Pune, My membership id is CVPU1CLUB5LB196840, I had alredy plan for going Alleppy and Kanyakumari on holiday in may month train reservation are already done, The sales person Laxman dighe had shown me pic of House Boat and hotels that i will get if i become the member of country vacations, so i decided to go for the membership, Laxman dighe told me that he will do the reservation of hotel in allepey and Kanyakumari once i will get membership, the next day when i went to his office for reservation they said they dont have property in Allepey and Kanyakumari, and now Laxman dighe is denying from showing me pic of House boat and hotels in Allepey and Kanyakumari. Now, i want cancellation of my membership and want to take my money back.Please help me in getting my money back, Anant kumar [protected]. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 18, 2015 Country Vacations Customer Care's response
Dear Member,
Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
Best Regards,
Response Team
Country Club Hospitality & Holidays
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
I want to cancel my membership [haven’t got any membership card yet and also I haven’t availed any of the services from you ] with country club India and get the sum of Rs 65000 (I paid via credit card on 3rd April 2015 @ 7:30PM ) back to me because of the following reason
1)The sales people made a wrong statement by telling us about the 18 installments from country club and there will be 0% interest & no Processing fee or service charge as they have some tie ups with HDFC bank. However after swiping the card sales person came and told me that their tie up with HDFC has ended and they are charging 15% interest if country club convert the EMI and if I convert the EMI I will get 11% interest and he insisted me to convert.
• 2) Sales person told me that for vacation I can accommodate up to 12 people using my membership anytime only thing is I have to pay 1400 tax while travelling once in a year along with the Annual maintenance charge of 5000 and 1st year AMC will be waved off
• 3) Sales person also committed that he will give complimentary 1 vacation with food and accommodation completely free anywhere in India along with the regular vacation so that 1st year I can go holiday twice.
• 4)Life time membership will be provided so that we can use SPA, Fitness center and party hall can use life time with free of cost but later got to know that spa is only for 1 year and they will give 30 vouchers.
They dint even give me time to think by saying today is the last day for offer and collected my ID proofs and swiped my card before I sign the agreement. We had almost 4 hour discussions abet the offer so thought will go home and check the agreement and got shocked, nothing was mentioned about the offers what I have been told by the sales manager at Shankar math branch Bangalore.I called the sales person to enquire he told me that I will get it at the time of booking but I asked him to give in written form as I can’t trust you people but he disconnected my call by saying he will call me back. I dint get any call and I went to their place to meet him but he dint even bother to come out and meet me other lady came and told me to go to their shivaji nagar Head office and meet customer care manager [Thilagavati]. I went and met Thilagavati and she suggested me to write a mail and she will help me in providing all the benefits whatever their sales people promised me but she can’t cancel my registration. I sent a mail on 4th April itself and send 2 reminder also but till now I haven’t got any reply from them hence I am requesting please cancel my registration and refund my amount as I have not received membership card till now.