[Resolved]  Country Vacations — Deceptively given the Country Vacation Membership

Address:

Bangalore, Karnataka

Dear Sir/Madam, I sent the Email to Country vacation on 4th July 2015 for cancellation the membership and they replied me on 1st August 2015 stating that they will not cancel, hence writing you about my concern, below is the email which I have forward to them and it will also explain my all concern and how they deceptively given this Membership to me.. Request you to please look into this and help me to get my money refund. Hi Sir/Madam, My name is Vaibhav Jaiswal and my Country Vacation club membership card number is CVBG2CLUB202944. I have taken this membership yesterday i.e. July 4th 2015 Country Club Resort Yehlanka, Bangalore. My request here is to cancel the membership and to refund the money which is Rs. 40000/- It was all started from a phone call and they said you are lucky winner and we will give you 4 types of gift absolutely free (1st is 25000 vacation coupon, 2nd is Full Day Resort visit, 3rd is Kitchen Set and 4th one is Silver coin) I have denied to take this but those people keep calling me and I went to collect but there are almost 20 - 25 CV executives and Managers were there and keep try to convinced me, whenever I said no they reducing the membership fee, they reduced from 90000 to 40000. I would like to discontinue the membership because of wrong commitment which has made before the payment and I have paid through ICICI Credit and Debit card (35000 + 5000), this is my humble request to you, please cancel my membership with Country vacation and refund my money as early as possible. It was 3 hours discussion and will not be able to explain each and every thing how they fool us, however I will highlight the major commitments they have made and denied after the payment. Below are the points which I have discussed with your CV Managers and executive. Commitments before Payment: 1) CV Manager: If you want to cancel this membership we will cancel and will refund your all money after 18 months but before 18 months you can only transfer the membership and also would like to inform you that we will pay only Rs.40000/- not more than that as our many customer claimed with interest. 2) We will provide you 36 months easy EMI options in which you no need to pay extra processing fees and Service charge which is normally Bank charged something 7 to 8 % and its free from our side. 3) You will get 30 coupons for massage and it’s absolutely free for you and you will get this coupons every year, you just come with your spouse in any of our property resort in all over India and you can get any types of massage for free. 4) We will provide you two 6 nights and 7 days free package and one extra 2 nights and 3 days package if you take this membership today, this is not in Package but I will provide you from my side. 5) AMF (Annual Maintain Fees): The Yearly charges is 3000 Rs but you no need to pay any amount if you use normally like If you use Gym, Swimming pool, Indoor Games and Outdoor games etc.. but you will receive call from our Head Office to pay the amount if you Organize any party like Engagement party, Birthday Party etc. . . 6) In Rs.40000/- we are providing you the Country Vacation membership in which you can use our all service on daily basis like Gym, Yoga, Swimming Pool, Indoor Games, Outdoor Games etc.. Commitment Changed after Payment: Once I have paid they gave me Agreement to sign and one form to fill. 1) When I asked in agreement its written that Money is non refundable so he said, that’s what Sir It will not return from Head Office but I will transfer your membership to someone, just call me after 18 months, I am here, just use our property resorts and Hotels 2) 36 months EMI: No no Sir I said you can convert from your end we don’t provide this such types facility I think there was a miss communication you can easily convert into EMI from your Bank. 3) For 30 massage coupons, they clearly denied to give instantly and said once your membership card will ready we will courier separately and its not free you need to pay only Rs. 325 per massage which is Govt. Tax. 4) When I asked about the tour packages which they committed to give so they said give me a min I’ll check after 15-20 mins he came back and told that Sir as of now we don’t have stock but no need to worry we will courier you this one as well along with your Membership card. 5) AMF (Annual Maintenance Fee) I received a call from Hyderabad Office about my payment confirmation and I asked them about AMF so they said no Its most compulsory you have to pay whether you use or not, If you will not pay the AMF you will not be able to use our service until you pay the AMF. 6) I received the congratulation message for “Country Club Gymkhana Card” not for “Country Vacation card”. Apart from all above he has also committed to provide summer camp facility for Kids, Free Entry upto 12 members from Family/Friends, providing the Extra coupons for friends for any Events. Also I have tried to call all your customer care for complaint (+[protected], +[protected], +[protected], +[protected], +[protected], +[protected], +[protected], +[protected] to all mentioned numbers and no any single number has picked up the phone and then tried to book the vacation which has gifted by them for 6 nights and 7 days package which is one of your 4 gifts through online and its showing Breakfast, Lunch and Dinner are compulsory which is not mentioned or informed earlier. Your all above 6 major commitments have changed after the payment and I am sure that all other commitments will also not fulfill as per the commitments, It’s my humble request again to you, please cancel my membership and refund my amount Rs. 40000/- as its going to affect my daily routine life, Please help! Thanks, Vaibhav Jaiswal