[Resolved]  Country Vacations — They sold membership based on fake promises

Address:

Pune, Maharashtra

I want to cancel my membership and get refund as the promises made at the time of offering were all proved wrong. Membership ID: CVPU1CLUB5LB203386 Name: Prarthna Sahu Date of Joining: 11 July 2015 Amount: Rs. 25000 (remaining in EMI) When we were offered the membership following points were promised, which were all denied by the same executive the next day - 1. They said about the annual maintenance charges of Rs. 8500 will be payable only if you plan a trip, which they said the next day are annual charges and will be applied whether we go on trip or not. 2. Next, they said from now on after the agreement you can avail all benefits discussed, later day they classified stating you cannot avail hall facility until full payment is done, and on asking why didn't you said it yesterday they said why we'll explain all points to you (then how I'm gonna know this). I have a video recording of next day. The time we discussed we mentioned that we will be required hall in sep-oct and will be paying amount in EMI. Nothing about it mentioned in agreement as well (though we signed the agreement on trust and no one's gonna read all points from this long pages agreement). 3. Also they mentioned we'll only need to inform before 10 days of agreement to plan a trip and they will do the bookings, Next day they said we can do only if bookings are available and showed us some live app where back dated months were available to book and on asking why not future months if we want to book ahead of 3 months then where are the months then they said I don't know and started offering us other options 4. The time they offering membership they stated you'll receive kit (including membership cards) within 15 days, But again next day denied the fact and said you won't receive until full payment is made, they would have mention this earlier we wouldn't buy the membership. There are lots more points, here I mentioned the main points based on which we took our decision of membership and they denied all. This was a complete breach of trust, now we cannot trust Country Vacations with any offerings. Now I want to cancel my membership and want refund. Country Vacation executives are offering 3 holiday vouchers saying you please forget everything told and accept this. If they give us their money then we can offer them number of options. Country Vacations took my money based on false commitments and now saying to accept whatever they have to offer. I cannot trust them for any services/offers. They already breach our trust plus whatever they are offering also does not sound promising. WE CAN"T TRUST THEM ANYMORE. WE WANT REFUND. The reason to trust was also ICICI/HDFC/SBI all Banks offers the credit facility for buying Country Vacation membership, this made us believe these banks must have verified their authenticity. I'm feeling cheated and want our money back. I am going through so much mental stress/harassment due to this fraud. This is a mental and financial harassment which they doing to many people like us. W made payment through ICICI Debit Card. Also Country Vacation is a member of AIRDA, which binds them to follow cooling-off period rule, which means we can cancel our membership within 10 days and get full refund, but Country Club not refunding our money. Please look into the matter on priority! In reference to my complaint, there are few more important points which should be noted - 1. The agreement is done between (P.R.O. from CCIL) and us (Me and My husband), which means the above 3 persons should have their signatures on all the relevant pages BUT - The Authorised Signatory from CCIL does not look like the person named above but looks like someone else whereas we have done the signatures from our side consistently on all the pages. 2. A legal agreement should have complete names from both sides including the father/husband's name. - The names from the CCIL side is not legitimate as it is written and not typed. Also his father's name is missing. 3. On the last page, there's no signature for "Sign of Button Up Executive". Also the name of the person for Button Up Executive is not mentioned. 4. According to the law you cannot have more than one legal signature. I would like you to verify the signatures of both parties involved. Since I have an account with ICICI Bank, you can verify my signatures (I can give my account Number). Also my husband has an ICICI bank account, from the account transaction is done for this membership, so you can verify his signatures as well. Based on the above points, the agreement cannot be treated as a legal agreement but just a piece of paper which cannot have any legal binding. Hence the dispute raised by me has value and expects you to refund my full amount as soon as possible. Kindly do the needful asap.