[Resolved] Cox & Kings India — denying the cost the booking done much in advance. | |||
Dear sir/ madam, I have made the booking for individual singapore tour for april 19 through cox and kings in the month of january 2019 for which the desired amount was paid too. Now almost in april they called and conveyed that due to flight cancellation from the airline we will be booking new flights and we now need to give cost applicable for today’s date which is the difference of almost 35000 rupees which i am not willing to pay. If a customer is booking 3 months in advance that is for they want to save money else could have booked now if money wasn’t an issue. I spoke to mr tejpratap and his teamleader (Who spoke as if she is giving me a gunpoint to bear the loss at any cost). The lady wasn’t polite enough for an apologetic behaviour but was on top of her voice. This isn’t first time i availed services from cox and kings but probably could be last due to their services and staff behaviour. Waiting for generous response. Regards, Eram shaha. [protected] Was this information helpful? | |||
May 6, 2019 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 Cox & Kings India Customer Care's response Hi Eram, Our apologies. This shouldn't have happened. Let's try and figure a way to resolve this. Request you to share your Booking reference number for us to look into it. Verified Support Mar 29, 2019 Cox & Kings India Customer Care's response Hi Eram, Thank you for sharing the requisite details. We are forwarding these, as well as the details of your concern to the relevant team. A representative will get in touch with you at the earliest. Thanks, Team Cox and Kings Verified Support Apr 04, 2019 Cox & Kings India Customer Care's response Hi Eram, We have received an update that your issue has now been resolved. Do let us know if you need any further help. Have a nice day ahead! | |||
 3 Comments | |||
Comments
Are you looking to sue them?? Consider it because they are all fraud.
They have committed fraud with me. Let me know I would add your claim to my appeal.
https://www.consumercomplaints.in/cox-kings-india-booking-canceled-but-money-not...⇄
They have committed fraud with me. Let me know I would add your claim to my appeal.
https://www.consumercomplaints.in/cox-kings-india-booking-canceled-but-money-not...⇄
Details as under
Booking Reference—934012
Enquiry ID[protected]
Marvels of Europe
boon.[protected]@gmail.com
its again three months no response from Cox and Kings Mumbai Mumbai team regarding my voucher
this is the reason I have stopped booking my tour with Cox and King. I made a tour this year with Thomas Cook.
Booking Reference—934012
Enquiry ID[protected]
Marvels of Europe
boon.[protected]@gmail.com
its again three months no response from Cox and Kings Mumbai Mumbai team regarding my voucher
this is the reason I have stopped booking my tour with Cox and King. I made a tour this year with Thomas Cook.
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Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
Today also I am facing another issue, they have not given me my gift coupon (its 2 months now) after signing the letter.
Hence from these all incidents, I decided never to go with Cox and Kings ever in y life. Hence booked my trip with Thomas Cook this year...(lets see how it goes).
Regards,
Amitesh
So sorry about the experience you had to face. We surely don't want anyone to face such challenges. We'd like to help you out and resolve this for you. Can you please share a few details and we'd get to resolving your issue soon.
a. Your Booking reference number
b. Your Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking