[Resolved] Cox & Kings India — not providing helicopter tickets to kedarnath after taking money and after being committed and promised by sales representative | |||
I have booked the chardham yatra package for my parents & in laws and was confirmed by your sales representative for departure date of 25th may with helicopter tickets to kedar nath. After taking all the money, they have denied helicopter tickets and have asked us to manage our self there saying that your tour operator will assist. We have had booked cox & kings basis our past experience with you and for hassel free journey & for old elderly couples. The embarrassment that i am facing at my home is enormous and no solution is being offered. Please can you look into this urgently as the departure date is tomorrow and ensure they have helicopter tickets since they reach kedarnath on 31st. Was this information helpful? | |||
Jun 30, 2018 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support May 24, 2018 Cox & Kings India Customer Care's response Dear Ms. Nidhi, Greetings from Cox and Kings Limited!!! This is with reference to your feedback posted on Consumer complaint forum. Whilst we are in receipt of your below email, may we request you to revert with the below mentioned details in order to check and assist you further. 1. Booking Reference number 2. Departure Date 3. Booking Location 4. Name of the Sales officer. 5. Registered email Id. We look forward for your response. Thanking You. Regards, Customer Service Cell www.coxandkings.com Verified Support May 24, 2018 Cox & Kings India Customer Care's response Dear Nidhi2203, Greetings from Cox and Kings Limited!! Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below-booking details in order to assist you as soon as possible: a. Booking reference number b. Booking Location c.. e-mail address registered at the time of booking We look forward for your response. Thanking you. Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
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Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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