[Resolved]  CPP Group India — fraud on sbi credit card - meme no. ia5834782

Address:203202

I visited SBI, branch Alpha Commercial Belt, Greater Noida for issuance of FD for Rs.50, 000/- in my account. When I applied for FD then 2-3 guys came to me and asked for making a SBI credit card with zero processing fee. I agreed and applied for credit card. After 15-20 days I have received SBI credit card through courier agency. This card was issued against my FD and also link with my saving account for auto debit. Same day I have received a call from customer care for confirmation of receipt of card and told a courier will be received for credit card PIN. Another courier not came, although bill issued for Rs.2, 237.82 for annual fee and card protection plan Rs.499/- and Rs.Rs.1649/- respectively. I refused to make payment for that amount and requested for block that card. But on due date bank deducted all due amount from my account on 27th Jan 19. I called to customer care to refund that amount and again requested to block that credit card. On 30th Jan I have received a call from a lady and she assures that she is calling from SBI Bank credit card department and she will refund my money in my account. During that call she made some transaction and asks to share OTP received on my mobile. (At that time I was not very friendly with online transactions and not aware about OTP verification). She made four transactions for Rs.8500, 9998, 1500 and 1500 (Total Rs.21, 498/-) on my credit card with the help of OTP. All payments made on Paytm as showing in statement. After that card blocked by SBI bank and without my permission a new card had been issued. After some time SBI Bank made pressure me to make the payment. On the due date of the payment Bank deducted that amount form my bank account but due to insufficient fund auto debit got bounced. I filled FIR for these transactions on 22.02.2019 at Thana Kasna, G B Nagar
Nemchand Sharma
[protected]
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Apr 29, 2019
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
Mar 28, 2019
CPP Group India Customer Care's response
Dear Customer,

This communication is with reference to our discussion on 26/03/2019 for your membership IA5834782.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
Complaint comments 

Comments

Dear Sir
At 26 March 2019, I have recevied CPP Card Protection and Rs 1699 SBI credit Card but i am not aware for this unauthorized payment. Please reverse my 1699 SBI Credit Card Account.
CPP Group India Customer Care's response, Apr 8, 2019
Verified Support
Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards,
CPP Team

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