[Resolved] CPP Group India — negligence in processing claims im0655727

yash singh soam

from Indore, Madhya Pradesh

Address:	122002
Website:	india.cppdirect.com/fonesafe

Product digital fone safe
Policy number: im0655727
Company name: fonesafe (Ccp india)
User name: yash singh soam

To,
Whom so ever it may concern,

Purpose of this email to review, understand and discuss following grievances:

Request to review the claim settlement of membership no im0655727
Complaint about the unacceptable delay and error in processing claim settlement.
Misbehaviour and misguidance by cpp india

I raised the claim request dated[protected]

The process i followed:

At the time of purchasing smartphone. Iwws told that my smartphone is covered with liquid & accidental damage.

When my smartphone was damaged i contacted cpp india. As expained whole process of claiming amount.in which i have to provide given documents along with damaged smartphone.
Given documents:
1. Claim form
2. Statement of incident
3. Orignal mobile purchase bill.
4. Service engineer report
5. Copy of a valid photo
6. Cancelled cheque
7. Damage phone photograph

On provided link where i have upload all the documents & send them through email at cppindia. [protected]@cpp.co. Uk.

I sent this complete set of documents through mail on[protected].

The hard copy of document was sent by speedpost. On[protected],
At given address:

Cpp assistance services pvt. Ltd.,
Ground floor, wing 'a',
Tower - a, golf view corporate towers,
Golf course road,
Sector - 42, gurgaon,
Haryana - 122002

Which was delivered on[protected].
Tracking id: ei08931229in

After which i contacted with cpp officals. On 19th, 24th, 28th of aug’18. Where same response given by them that my documents are not yet delivered to them yet.

I have shared snapshots of tracking details as well. Where same was showing delivered but they clearly refused any such parcel & asking me to send documents again.

Which is not possible for me as i already sent damaged smartphone & orignal bill in that parcel.

I have also send multiple mails regarding this but never received a single revert from there end.

Such behaviour is really annoying.

I humbely request you to kindly consider my concern & process my claim as it is already been more than 2 months.

Yash singh soam
[protected]
Yashsingh. [protected]@gmail.com

+1 photos

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Oct 26, 2018

Complaint marked as Resolved

Dear CPP Team, As per our discussion on 12/09/2018 for the claim initiated against membership ID IM0655727. The representative informed me that CPP team received my completed set of documents without out any discrepancy on 10/09/2018 & it will take 28 working days to process my claim. Between this period I had contacted multiple times with your team. Everytime there response is same. That my clain is under process. I have already shared documents delivery details given by indian post. According to which documents were delivered on 13-08-2018. It almost took a month by CPP’s backend team to process them & update details in their system. As per my last communication 28 working days are also completed but still my claim is under process. It’s already been more than 4 months since i raised request for claim & still no update. I request you to kindly provide me actual status of my claim. Thank you. Yash Soam 8982972757 [email protected]

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 12/09/2018 for your membership IM0655727.

We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

Oct 23, 2018

Updated by yash singh soam Dear CPP Team,

As per our discussion on 12/09/2018 for the claim initiated against membership ID IM0655727. The representative informed me that CPP team received my completed set of documents without out any discrepancy on 10/09/2018 & it will take 28 working days to process my claim. Between this period I had contacted multiple times with your team. Everytime there response is same. That my clain is under process.

I have already shared documents delivery details given by indian post. According to which documents were delivered on[protected]. It almost took a month by CPP’s backend team to process them & update details in their system.

As per my last communication 28 working days are also completed but still my claim is under process.

It’s already been more than 4 months since i raised request for claim & still no update.

I request you to kindly provide me actual status of my claim.

Thank you.
Yash Soam
[protected]
yashsingh.[protected]@gmail.com