[Resolved] CraftsVilla.com — Order No.[protected] | |||||
This seems to be a fraud and a fake company. Placed an order on 21st of February 2017. Then received a email on 22nd stating in there that the product has been dispatched and a tracking number[protected] was there and the courier service used was Fedex Courier. I do have all the emails as a record of proof regarding this case. I did not receive anything till 27th of February and then called the customer care to of fedex courier to which they straight away denied that the tracking number is incorrect and invalid. It doesnot exist in their system. Then called craftsvilla.com customer care to which first of all they said that that they will look into the matter and disconnected the call for three times. Fourth time they said that they will revert in 48 hours but they never called up. They confirmed on 4th March 2017 that the seller refused to dispatch the order and they will refund money for the order soon. They have neither send a confirmation email regarding the refund, nor they have refunded the money. The customer care executives does not solve your problem, but in fact will increase your tensions. Please help me regarding this and appeal to Indians not to trust company like this. You can find n number of complaints against crafsvilla.com. Lets awake. Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Verified Support Mar 06, 2017 CraftsVilla.com Customer Care's response Hi Satyamlipsa, We're sorry to hear your experience with us. Shipment #[protected] As per our records, we have initiated the refund for the order amount which will be credited to your account within 4-5 business days. For prepaid order, kindly check your account through which the payment was made. Regards, Craftsvilla Happiness Team | |||||
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+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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For info, craftsvilla charged me 1250 inr on 21st February, and initiated rufund of 1249 inr on 6th March 2017.
Indians, think about how they are cheating customers. In India we have craze for online shopping and this website are cheating and making money from us. Think that if they do the same to at least 1 lakh customer what they did to me then alongwith the bank interest they have more than a lac in a small span of time. The customer care of craftsvilla will provably explain in a response below that Re.1 is payu transaction charge or something like that, but we should not trust them at all. If you purchase from genuine websites like amazon india, ebay, flipkart, snapdeal then they dont do this. From here you can understand that something is suspicous. Dear Indians, the common man of India has to awake and fight with these sort of curropted companies. Lets awake.
As per our telephonic conversation, we've noted your feedback.
Regards,
Craftsvilla Happiness Team