ICICI Bank Limited — Misled by ICICI Sales person

ICICI BANK LIMITED. — NO CUSTOMER SUPPORT

Dear Sir,

This is to bring in your kind attention that I am holding ICICI savings bank accoun(No.[protected], Customer ID[protected] at 36, Chowringhee Road, Kolkata-700071, for last 4-5 years.
I had issued a cheque to ABN AMRO BANK vide Cheque No.-273661 for amount Rs. 915.24, dated 19.08.08 for my credit card account but the cheque got returned and when I called up the customer care center, I just came to know that for a slightest mistake(I have over write one numerics-5 on thecheque and didn, t make counter signature for that) my cheque got returned and they have debited Rs.56.00 from my savings account.
I have no complaint against what they have done but I do have complain regarding the customer service.
At the time of registration, we have to provide our all the contact details to bank but at the time of requirement the bank don't provide any support to us, especially when a cheque gets bounced ( it may be of many reasons) I believe that it should be their moral resposibility towards the customer regarding the matter before taking any further steps and to get the customer concern & confirmation instead they just do the opposite and don't bother to inform the customer for anything rather they enjoy in harrassing the customer and exactly what ICICI BAnk did with me.They didn't inform me anything regarding the cheque returned & simultaneously deducted Rs.56.00 from my account.

I don't mind for the amount got deducted but I did mind about the impression they have forced me to left at the ABN AMRO BANK and they have also charged Rs.500.00 as late payment charges, if my bank had informed regarding any problems about the cheque before returning then I wouldn't have incurred so many charges and I hold ICICI BANK resposible for all these.

I want justice from you -
1) Customer Care means for the customer, by the customer & of the customer then why they will chase /haunt a customer for the payment only and why shall not assist for their problems??

2) If they are not acting for the customers and only looking after the benefits of their company then why should they keep/write Customer Care Cell??

3) Why not R.B.I forced all the banks to provide any information to customer before dealings with their accounts??

Sir, I believe that I shall definitely get your support & justice regarding the matter

Thanking You,

Yours Faithfully,
Jit Mukherjee.
[protected].

ABN AMRO Bank — CHEQUE BOUNCED

my cheque is not cleared by you, as it was issued before due date.
so please do the needfull for me as i am charges by penalty charges

ICICI Bank — Debit card fees

Dear Sir,

I hold a savings account in ICICI bank, Cenatoph branch, Chennai with the account number[protected]. This bank has debited fees for debit card 2 time in a year which was supposed to be per annum fees. One fees for April 2009 till March 2010 Rs.109 and another from December 2009 to November 2010 Rs.109 again. It is not making any sense for me. I have submitted a complaint in this website few months back regarding ICICI's Quarterely annual Balance fees. But there was no response. Please we are counting on you to do something.

Thanks and Regards,
Anil Nallan Chakravarthy

Dear Anil,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Customer,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4431595' in the subject line.

Regards,
ICICI Bank Customer Service Team

I would like to thank ICICI Bank cusomer service Team, I have refunded amount which i paid for credit card.
Thanks for your sincere service

Thanks and Regards
Prashanth

Dear Sir,

We would like to thank you for your acknowledgement and appreciation of our work. Happy Banking.

Regards,
ICICI Bank Customer Service Team.