[Resolved] Croma — Awaiting Refund for damaged product

cruix18

Aug 7, 2021

Website:

croma.com

Respected Sir/Madam,

I ordered Logitech keyboard from Croma online store . When i opened the box, one of the key was broken . The product i received was damaged one . I informed Croma customer care team immediately by phone call and email . They asked to return the product . Next day delivery person came and picked the product . It's almost a week and nothing has happened yet . Today (7th Aug2021)when i called the customer care team, a lady who attended doesn't know the status of my complaint . I am feeling helpless and terribly sad by purchasing with Croma . The details have been enclosed below . Please refund my money . Kindly do the needful .

1. Invoice No. SLE047EC2026827
2. Order ID[protected]
3. Product Name - Logitech K380 Multi device keyboard (Rs 2995 )
4. Complaint No. - SR[protected]
5. Product received date - 29th July 2021
6. Product return date - 30th July 2021
7. Pick up agent - Delhivery (AWB[protected]
Thanking You

Regards,
Karthikeyan Murugesan
[protected]
[protected]@gmail.com

+3 photos

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Aug 12, 2021

Complaint marked as Resolved

The amount has been refunded . Thanks to the senior team members

Croma customer support has been notified about the posted complaint.

Aug 10, 2021

Updated by cruix18 Every time I call Croma customer care, they tell will call back from concerned team. Till now i have not got a call or email from Croma team . I do not know what happened to my money . I do not know to whom should i seek helpPlease refund my money . Kindly do the needful .

Verified Support

Aug 17, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Verified Support

Aug 17, 2021