Croma — Back Massager

I am writing to raise a complaint regarding the poor customer service and lack of assistance we experienced at your store while attempting to purchase a massager. We visited the store with the intention of purchasing a back massager. For around 10 minutes, no salesperson showed any interest in assisting us, despite us approaching two different salespersons and clearly stating that we wanted to see and understand the product. Eventually, one salesperson approached us, but instead of explaining the product we were interested in, he only asked us to try another massager that provided only vibration. No proper information was provided regarding the product's features, pricing, functionality, or other relevant details that a customer would normally expect before making a purchase. When we specifically asked for a demonstration of the massager we were interested in purchasing, we were informed that no demonstration would be provided. We were told that only a packed product would be given to us. We also asked about the return policy in case we did not find the product suitable after purchase, but we were informed that there would be no return option either. This was highly disappointing, particularly because we were genuinely interested in purchasing a product. A customer should be provided with reasonable assistance, product information, and an opportunity to understand the product before making a purchase of this value. The overall experience gave us the impression that the staff had little interest in assisting customers or completing a sale. I request that this matter be reviewed and that appropriate action be taken to improve the customer service and product demonstration process at the store. We didnt purshase the product as a result. I am still interested in purchasing the product, only if demo is provided or without demo if we purshase we would like to have return policy if product is not as expected and we dont like it.