| Address: Kolkata, West Bengal |
Dear Sir//Mam,
I am writing to formally escalate a serious concern regarding the installation of my recently purchased Aquaguard Water Purifier from Croma - New Town, Kolkata, Rajarhat, West Bengal
PRODUCT DETAILS:
Invoice Number: SLRSI9527548
Date and Time of Purchase: 04-July-2026, 07:22 PM
Order ID: SOA[protected]
Product Description: Aquaguard Aspire Halo ROUVCUALKSS 2X WQI
Product Code: GWPDHRUSW0002X
During the installation process, it was evident that the product had been excessively handled and repeatedly disassembled in an attempt to make it functional. The installation technician had to open and maneuver several parts of the unit, indicating that the product was not in proper condition. This dismantling and reassembly process was carried out over two days, on 07-July-2026 and 08-July-2026 by the technicians. This level of handling is completely unacceptable for a product that has been sold as brand new. As a customer, I expect to receive a factory-sealed product in perfect working condition — not one that requires extensive dismantling and repeated adjustments over multiple days during its very first installation.
Given the condition of the product and the issues observed during installation, I am not willing to accept this unit. I request an immediate replacement with a brand-new, unopened, and defect-free Aquaguard Water Purifier.
I kindly request that this matter be treated as a priority and that the replacement process be initiated at the earliest, along with confirmation of the replacement timeline.
I look forward to your immediate response and a satisfactory resolution.
Regards,
Sunil Kumar Singh
Contact No.: +91 [protected]
Bill from Location: Kolkata-Rajarhat-A197, Plot No CB 218, , AA-I, New Town, Kolkata, WEST BENGAL-19, 700156, Contact-[protected]
Was this information helpful?
Post your Comment