[Resolved]  Croma — Cheated over mobile phone specifications

Address:

New Delhi, Delhi, 110068

I bought a Moto X Force 64GB Black Serial no. [protected] on 31/05/2016. I had gone to the CROMA store with an intention to buy Apple Iphone 6S and a cheaper android phone when one of thier executives insisted me on having a look at the new Moto X Force phone. While explaining the features of this phone I enquired whether it is a single sim or dual sim phone. He clearly said that it is a dual sim phone. To confirm, he opened the sim tray and showed it to me where it was clearly shown that it is a hybrid slot which can either occupy a second sim or a SD card. Further he even asked me to check the specifications on GSMarena.com where it is again clearly mentioned that its a dual sim phone. On seeing both of this, I was fully convinced about this feature. He even placed our existing second sim in the second sim slot. Since the second sim was already deactivated(as we had recently moved to delhi from Kolkata) we could not detect the second sim.
Recently when we got a new sim for our use, we placed the same in the second sim slot and to our surprize, it did not detect the same. So we went to your CROMA store in Saket (opp PVR Anupam) to get the phone checked. Thier executive, without even looking at the model suggested me to go to a Motorola service centre to get the sim slot changed. So we went to the service centre on Saturday, 7th January 2017 to the authorized service centre at Okhla. We spent the entire day there and when our number came, we were informed by Mr. Shubham there that Moto X Force is a Single sim phone. This came as a huge shock to us as all this time we were aware that it is a dual sim phone. Even many places on the internet say the same.
I went back to the CROMA store the same day and met Mr Deepu Verma, Asst Dept Manager and Mr. Deepak Sehgal, Dept Manager and informed them about this issue. They were very prompt in telling me that this has always been a single sim phone. When the sales executive was called to confirm the same, he was adamant on the fact that there is no slot for putting the second sim so how can it be a dual sim. On opening the sim tray, even they were suprized to see that there actually is a second sim slot in Moto X Force...!!!( Shocking as they claim to sell many more phones and didnt really know about the second sim slot). However they asked me to give them some time till Monday, 9th January to see what they can do.

On going back to the store on Monday, Mr Deepu clearly said that they cannot help me in any way.
I hope on reading my mail you can figure out how I have been cheated with wrong information and it is really disheartening to know that CROMA, whom I trusted so much would do this kind of a thing. TATA is a big brand and I really did not expect this from them.
I feel cheated and am extremely disappointed and want justice.
I really hope that you would do something to help me out and ensure this does not happen to anyone else again.