[Resolved]  Croma — defective piece of Sumsang Joy Plus Full HD 32" inch LED.

Address:

Ghaziabad, Uttar Pradesh

To, The Staff Management, Croma Center I (Monika Sharma) had purchased Sumsang Joy Plus Full HD 32" inch LED through Mr. Manav from your "Croma Center Inderapuram Ghaziabad" on 2/5/2015 . The next day i.e. 3/5/2015 a person from your center came and installed the LED at my place. After installation when i watched the LED I found many black spots. I immediately talked Mr. Manav through whome i had purchased this LED. I had a word with him and he kept on telling me that I will send somebody to check your LED but he didn't. After calling him a number of times my complaint was not heard . Then on 28th May 2015 finally a person from Sumsang came and checked the LED. He also found those black spots in it, and said he can get it repaired and not replaced. I told him to get it replaced as I had recently purchased this LED and it was in the warranty period. I told him that the Croma Center have cheated us either they shown us a different LED and delievered a different one or there was a problem beforehand in this LED about which they did not tell us and this is the resion why when I called a number of times they people did not listen to my complaint . When I did not agreed on getting the LED repaired the service Person made me talk from his cell phone to one of the persons from Customer Service. He started pressuring me to get my LED repaired as it is the policy of the company that we cannot get it replaced we can only repair it. While Mr. Manav had said whenever you have any kind of problem in your LED I assure you I will also get it replaced, but now nor the Croma Center Inderapuram Ghaziabad and neither THe Sumsung Company is taking any responsibility. I had taken this LED after taking loan from "Capital Finance" and you people have shown sach an irresponsible behaviour. Next day i.e on 29th May 2015 one of my friend went to meet Mr. Manav in your croma centre to talk regarding the LED but very casually he said what is the problem when your LED is repaired and he said that one more customer had this same problem but he also got his LED repaired. This clearly shows that this Croma Center situated in Inderapuram Ghaziabad cheats its customers as they provide deffective electrical appliances to its customers and where even new products need repairing even when the products are in their warranty period.on the other hand the customer support services of Samsung company is making an excuse that it is the policy of the company that we cannot replace it we can only get it repaired . It is quit strange and surprising as well that a prestigious company called Samsung can do such a thing where on purchasing a new electrical appliances we get defective pieces and then we are asked to get it repaired insted of getting it replaced. today (8/6/2015) two month have complete of purchasing this LED but till today neither the Samsung Company nor the Croma Centre is taking any responsibility for replacemnt of this LED.When I tell the Customer Service representative that I will sent a mail to the company regarding my complaint they tell me not to do as we are filing your complaint but I hav'nt recive any servicer till now. After calling Mr. Manav also a number my complant was not heard, Then after a number of days a person from the service centre finally came and made an excuse after seeing the LED that it's been a month now since you purchased this so we cannot get it replace. On 6/June/2015) I have recomplend on ur service Centre and today (8/6/2015) sent you this mail also to make you aware about how your Samsung customer are being cheted. It is my humble request to the Samsung Company as well as to the Croma Centre Inderapuram Ghaziabad that T cannot bear any more mental stress which I have been facing right from the day I purchased the Samsung LED. Once again I request to please get my LED replaced and and if you do not do so I consider it a matter of cheating and frogery and file a case against your company in the Consumer Court. I would be greatful to you if you could take the right desicion on time keeping in mind the prestige of your Company as soon as possible. Thanking You Your Sincierly Monika Sharma [protected] [protected]