[Resolved]  Croma — Fraud / No product no money refund

Address:	New Delhi, Delhi, 110085
Website:	www.cromaretail.com

Hi ..This about the fraud CROMA is doing and gathering money from the customer. I received Croma EGC gift card for Rs. 1000 . Card No.- [protected] on 29th October. I went to the Croma Website and order Philips body groomer where there was an option to apply the gift card which i did and i got 1000 discount .I order with normal delivery option, after discount coupon applied it showed the the balance of Rs. 295 to pay which i paid from my Citi Bank credit card . I received my order no. 227070 on mail with receipt and through sms as well. Than i just called a day later to check about my order and surprisingly THEY was told that the ORDER IS CANCELLED AND THERE WAS NO NOTIFICATION SENT TO ME. YOU PEOPLE QUICKLY CHARGE THE MONEY BUT NO RESPONSIBILITY TO INFORM CUSTOMER IF ORDER IS CANCELLED. I was told that i will get the refund within 7 working days and even i can Re-use the gift voucher as well either online or by visiting the store and i was told 5 vouchers can be used at a time. I agreed, than i again called next week the person informed me sir it will take few more days for the refund and this time i was told that voucher can be used at croma store only if i shop for 20000 or above. Same day another person told me it can be used even if i shop for 5000 or 10000. You people are even not sure about your things . Than i called again on 11th November ..the person who picked up the call said sir what was your order when did you placed even when i have already gave my order number to him and he informed me no refund is generated .. Is this a joke even i after 2 weeks since i have placed the order no refund status neither i was informed about cancellation ..are you people stealing customer money . I would have not called neither i get to know about my order and plus i also wasted my money because of you people. Now he told me i need to send a mail for refund, why i was not told that at first time i called again i need to wait for 7 days to get my money back ..money blacked for near about 20 days ..this is how you work I asked the person to transfer the call to supervisor he said no supervisor available when i insisted he kept me on LONG HOLD ans came back saying i will get a call back tomorrow from escalation team, i asked what about the floor supervisor he said he is not available as well when i forced he said he is on call and again kept me on hold. Its not a toll free no. you people have i have spent around bucks over the calls since i have placed the order why should i bare that expense. Than i asked to arrange the call back for tomorrow he said he is not sure about the time but he will arrange a call back BUT i didn't receive any call back . What do you think are customer fools or you don't even care for them. Now i don't want any refund and want my product i ordered as croma didn't informed me or gave any notification of order cancellation from there side. I have the receipt which says order confirmed. If not i will escalate further even i will file a case if required . Worst experience worst company.