[Resolved] Croma — No delivery of products and | |||||
I ordered a McCoy cooler from Croma online. At the time of order they promised delivery within 7 days, however it has been 10 days now and yet the product has not been delivered. I have contacted the customer service several times and all they say is that it is in shipping stage but they dont have any delivery information or tracking details. Very poor customer service from them. Was this information helpful? | |||||
Aug 15, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 4 Comments | |||||
Comments
Dear Mudesser,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hi,
My number is [protected]. I have already cancelled the order and my Cancellation no. SR[protected].
Please process my cancellation at the earliest and refund my money and do not make my experience with Croma any worse.
This is the worst online shopping experience I have ever had. I think I will stick with Amazon and Flipkart always.
I HAVE ALREADY SENT YOU 3 EMAILS ABOUT THIS BTW!
Mudesser
My number is [protected]. I have already cancelled the order and my Cancellation no. SR[protected].
Please process my cancellation at the earliest and refund my money and do not make my experience with Croma any worse.
This is the worst online shopping experience I have ever had. I think I will stick with Amazon and Flipkart always.
I HAVE ALREADY SENT YOU 3 EMAILS ABOUT THIS BTW!
Mudesser
Now that I have provided my details (3 days ago) Croma has suddenly gone absolutely silent.
WHAT A BLOODY GREAT SERVICE!!
WHAT A BLOODY GREAT SERVICE!!
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma