[Resolved]  Croma — No Replacement or Refund

Hello Croma,

I bought a Samsung Tablet A8 on 3rd June 2021, and it was delivered on 5th June 2021. As soon as I received the product, I tested it and found the Camera was not working (front and back). The very same day I raised a complaint on Croma website and requested for a replacement (SR ID: SR[protected]). As per process, I had to mail the video and photograph of the issue to [protected]@croma.com and [protected]@croma.com. The product was picked up on 7th June 2021, and since then I have not received any update regarding my product or its replacement/refund.

I have patiently called customer care every day since 7th June to ask about the status of my order, but every time I receive the same response, "We are so sorry for the inconvenience, we will get back to you in next 24 hours". Those 24 hours never arrived actually. It was always me who had to call back and follow up and receive the same comment again.

It has been over a week now and I have no update about my product. I understand the pandemic has caused a lot of issues, but this is highly unprofessional. What was the use for me to refer to such a high brand to purchase my product? I could have easily bought it from Amazon with so much less trouble.

I have had to postpone my travel plans last week expecting the delivery, but no news so far. This is getting really annoying and will definitely leave a everlasting bad impression on Croma.

I have no idea what to do. You have my money, you have my product, and I have no information on the same whatsoever. At least have the decency to revert on this and update me on the delay reasons.

Regards,
Renee