[Resolved]  Croma — Old complaint

Address:

Mumbai City, Maharashtra, 400086

Dear sir/mam,

This is dattatray, writing this mail to complain regarding my croma headset. I have attached images of headset and bill.

I had bought a croma earphone (Hook earphone with mic, model no : crea7283) on 08-apr-2016. Yesterday i faced an issue with headphone that whenever wire gets wagged by air or if i am walking then sound gets lower, higher and sometimes its not audible at all.

I have visited to your customer support desk @r city, ghatkopar. When i shown my headset to your executive (Riya and asma who were sitting on chair) they check (Hardly 3-5 mins) and said that there is no issue we cant replace the same. But (Dear sir/mam) tell me i have already informed your executive i am facing this problem only when i am walking or wire get wagged by something, now you tell me how can they conclude that headset is not defected when they were sitting on chair.

Simple logic!!!

And also when riya checked the same initially she has doubt that there is problem, and again when asma and riya checked the same, they both said there is no issue.
Now you tell me if same product giving different-different output at 2 different-different times, is it possible that headset is working fine???

We are not expecting such response thing from your side.

Waiting for your revert (Don't know whether it is positive or negative)

And one more thing i have already recommended same headset to my friend as product is very good but your service??? — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490 / xxxxxxx626
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses.
4 attachments
Customer support

May 24

To me

Dear sir,

Greetings from croma!

We regret that you are facing an issue with respect to the transaction at the croma store at ghatkopar_st. With reference to your email, we are registering your complaint, the ticket number of which is sr[protected].

We are raising your concern to the store manager who will work towards resolving your issue at the earliest.

Please allow us 24 hours to come back to you with a resolution. The store team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 23 may 2016 20:11
To: customer support
Subject: croma headset issue
Dattatray ghanekar

Jun 2 (13 days ago)

To customersupport
Still no reply...

I have submitted product on 28th may 2016. Please let me know how many days you needed? — — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490*
Dattatray ghanekar

Jun 2 (13 days ago)

To customersupport
And 1 more thing your call center executive (Aalok) told me yesterday that you will receive call from croma before 7:48 pm (2nd june 2016).

Very good service!!!
Customer support

Jun 3 (12 days ago)

To me
Dear sir,

Greetings from croma!

Thank you for writing to us, we regret for the inconvenience caused to you. As per our records, your complaint is already registered with us on 28.05.2016 with the ticket number mum280516ws00032. We have already escalated your complaint to the store team and are working towards a quick closure of the issue.

Please allow us 24 hours to come back to you with a resolution. The store team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 02 june 2016 19:52
To: customer support
Subject: re: croma headset issue
Dattatray ghanekar

Jun 5 (10 days ago)

To customer

Dear sir,

I have recd a below message from croma.

Dear customer, we are pleased to inform you that service request mum280516ws00032 is completed. Please call [protected] for any query.

Please let me know the further steps.
Customer support

Jun 6 (9 days ago)

To me
Dear sir,

Greetings from croma!

Thank you for writing to us, we regret for the inconvenience caused to you. With regards to your query please be informed we have forwarded your complaint to the store team and will keep you posted regarding the same at the earliest.

Should you need any additional support for locating nearest croma store, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 05 june 2016 19:28
Dattatray ghanekar

Jun 8 (7 days ago)

To customer
Dear sir / mam,

I would like to inform you that still i have not received call or mail from you. And please tell me the meaning of below two lines.
1. 24hrs means how many days.
2. Shortly means how many hrs.

As usual i called @ur call center on day before yesterday, mr alok told (Committed) me you will get headset (Repaired headset, croma have replaced one part) within 2 days. For the same i have not received any confirmation call or mail yet. (2 days has over)

If you see my first mail, i have already mentioned that your executive (Riya and asma) told me if we do not found an issue we cant replace, if we found issue we will replace it (I. E. I will get new one). Now your technician found an issue so why you people are giving me repaired headset. That clears that customer is mad and only you peoples are smart.

Thing is not about what was the cost of headset, thing is why we do shopping from croma only because its name. And you people are trying to make me fool since day1.

Now i want only new piece of same model or different, if its not possible then please keep repaired headset with you only, i am not beggar on road. Every time i need to do a follow up.

If its possible to give new headset then only revert otherwise i will take necessary action.
Customer support

Jun 10 (5 days ago)

To me
Dear sir,

Greetings from croma!

We are extremely sorry for the inconvenience caused. We hereby inform you that your concern is under process and we making a followup with the store team for the same. As it is acquiring some more time than expected we request you to please bear with us, our team shall get in touch with you at the earliest. Thank you for your patience.

Should you need any additional support for locating nearest croma store, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 08 june 2016 21:17
Dattatray ghanekar

Attachmentsjun 12 (3 days ago)

To customer
It's very disgusting.

On[protected] i received call from croma, croma executive said that, sir our technician has checked your headset and replacement has been done so you want same model or different model. So i asked her which model i can get she said any model with same cost or higher (From other brands too). So again i asked her if cost is more than current headset's cost then she said no problem you only need to give extra amount.
For the same i have attached call recording.

So i visited @croma store, r city, mr jafar was there, he was like you will get same model only. So i requested him to listen call recording but he was very rude he refused to listen recording and told me "call pe bola rahega to rahega bt aise hota nahi hai"

Uch a bad service ever seen...

For this issue i have visited croma more than 3 times, my office is @ powai. I wasted around rs 300 on traveling.

O please return my money (650+300) otherwise give me a headset cost of rs 950 or above, i will pay extra amount if headset cost is above 950.

Below is my bank account details.

Name : dattatray shantaram ghanekar
Acc no : [protected]
Bank & branch : union bank of india, bhuleshwar branch

You can get ifsc code on internet.

And one more thing i have lodged complaint at below website too.

https://www.consumercomplaints.incroma-headset-issue-c1293433#c2460511

And so many websites available like above link.
Attachments area
Customer support

Jun 13 (2 days ago)

To me

Dear sir,

Greetings from croma!

Thank you for writing to us, we regret for the inconvenience caused to you. With regards to your query please be informed we have forwarded your complaint to the store team and will keep you posted regarding the same at the earliest.

Should you need any additional support for locating nearest croma store, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 12 june 2016 16:49

To: customer support
Subject: re: croma headset issue

It's very disgusting.

On[protected] i received call from croma, croma executive said that, sir our technician has checked your headset and replacement has been done so you want same model or different model. So i asked her which model i can get she said any model with same cost or higher (From other brands too). So again i asked her if cost is more than current headset's cost then she said no problem you only need to give extra amount.
For the same i have attached call recording.

So i visited @croma store, r city, mr jafar was there, he was like you will get same model only. So i requested him to listen call recording but he was very rude he refused to listen recording and told me "call pe bola rahega to rahega bt aise hota nahi hai"

Uch a bad service ever seen...

For this issue i have visited croma more than 3 times, my office is @ powai. I wasted around rs 300 on traveling.

O please return my money (650+300) otherwise give me a headset cost of rs 950 or above, i will pay extra amount if headset cost is above 950.

Below is my bank account details.

Name : dattatray shantaram ghanekar
Acc no : [protected]
Bank & branch : union bank of india, bhuleshwar branch

You can get ifsc code on internet.

And one more thing i have lodged complaint at below website too.

https://www.consumercomplaints.incroma-headset-issue-c1293433#c2460511

And so many websites available like above link.

On fri, jun 10, 2016 at 4:45 pm, customer support wrote:

Dear sir,

Greetings from croma!

We are extremely sorry for the inconvenience caused. We hereby inform you that your concern is under process and we making a followup with the store team for the same. As it is acquiring some more time than expected we request you to please bear with us, our team shall get in touch with you at the earliest. Thank you for your patience.

Should you need any additional support for locating nearest croma store, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 08 june 2016 21:17

To: customer support
Subject: re: croma headset issue

Dear sir / mam,

I would like to inform you that still i have not received call or mail from you. And please tell me the meaning of below two lines.
1. 24hrs means how many days.
2. Shortly means how many hrs.

As usual i called @ur call center on day before yesterday, mr alok told (Committed) me you will get headset (Repaired headset, croma have replaced one part) within 2 days. For the same i have not received any confirmation call or mail yet. (2 days has over)

If you see my first mail, i have already mentioned that your executive (Riya and asma) told me if we do not found an issue we cant replace, if we found issue we will replace it (I. E. I will get new one). Now your technician found an issue so why you people are giving me repaired headset. That clears that customer is mad and only you peoples are smart.

Thing is not about what was the cost of headset, thing is why we do shopping from croma only because its name. And you people are trying to make me fool since day1.

Now i want only new piece of same model or different, if its not possible then please keep repaired headset with you only, i am not beggar on road. Every time i need to do a follow up.

If its possible to give new headset then only revert otherwise i will take necessary action.

On mon, jun 6, 2016 at 12:36 pm, customer support wrote:

Dear sir,

Greetings from croma!

Thank you for writing to us, we regret for the inconvenience caused to you. With regards to your query please be informed we have forwarded your complaint to the store team and will keep you posted regarding the same at the earliest.

Should you need any additional support for locating nearest croma store, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 05 june 2016 19:28

To: customer support
Subject: re: croma headset issue

Dear sir,

I have recd a below message from croma.

Dear customer, we are pleased to inform you that service request mum280516ws00032 is completed. Please call [protected] for any query.

Please let me know the further steps.
On 3 jun 2016 13:01, "customer support" wrote:

Dear sir,

Greetings from croma!

Thank you for writing to us, we regret for the inconvenience caused to you. As per our records, your complaint is already registered with us on 28.05.2016 with the ticket number mum280516ws00032. We have already escalated your complaint to the store team and are working towards a quick closure of the issue.

Please allow us 24 hours to come back to you with a resolution. The store team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Customer support team
Infiniti retail limited | a tata enterprise
Contact:[protected]
Email: [protected]@croma.com| shop at: www.cromaretail.com
From: dattatray ghanekar
Sent: 02 june 2016 19:52
To: customer support
Subject: re: croma headset issue

And 1 more thing your call center executive (Aalok) told me yesterday that you will receive call from croma before 7:48 pm (2nd june 2016).

Very good service!!!

On thu, jun 2, 2016 at 5:18 pm, dattatray ghanekar wrote:

Still no reply...

I have submitted product on 28th may 2016. Please let me know how many days you needed?

On mon, may 23, 2016 at 8:11 pm, dattatray ghanekar wrote:

Dear sir/mam,

This is dattatray, writing this mail to complain regarding my croma headset. I have attached images of headset and bill.

I had bought a croma earphone (Hook earphone with mic, model no : crea7283) on 08-apr-2016. Yesterday i faced an issue with headphone that whenever wire gets wagged by air or if i am walking then sound gets lower, higher and sometimes its not audible at all.

I have visited to your customer support desk @r city, ghatkopar. When i shown my headset to your executive (Riya and asma who were sitting on chair) they check (Hardly 3-5 mins) and said that there is no issue we cant replace the same. But (Dear sir/mam) tell me i have already informed your executive i am facing this problem only when i am walking or wire get wagged by something, now you tell me how can they conclude that headset is not defected when they were sitting on chair.

Simple logic!!!

And also when riya checked the same initially she has doubt that there is problem, and again when asma and riya checked the same, they both said there is no issue.
Now you tell me if same product giving different-different output at 2 different-different times, is it possible that headset is working fine???

We are not expecting such response thing from your side.

Waiting for your revert (Don't know whether it is positive or negative)

And one more thing i have already recommended same headset to my friend as product is very good but your service??? — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490 / xxxxxxx626
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses. — — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490*
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses. — — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490*
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses. — — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490*
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses. — — thanks & regards,
*dattatray shantaram ghanekar*
*contact no : xxxxxx9490*
* (Database administrator)*

Disclaimer - the information contained in this email is confidential and may contain proprietary information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any
Action taken or omitted in reliance on this, is prohibited and may be unlawful. No liability or responsibility is accepted if information or data is, for whatever reason corrupted or does not reach its intended recipient. No warranty is given that this email is free of viruses.