[Resolved] Croma — Order placed and cancelled but still product delivered and charged on my credit card

Janardhan P V

from Bengaluru, Karnataka

Address:	560054
Website:	Croma

Hi,
I had ordered Philips HL1660 700W food processor on 6th Nov'16 and ref order # SLE005EC0010659. I called up croma customer care within next 12 hours and cancelled the order, the reason being, we wanted to order different one.
The ref # for order cancellation from croma generated on 7th Nov is SR[protected], and I was told I would call back from Croma regarding cancellation. I did call up again on 8th Nov to check on order cancellation and again I was told I would get would call back from Croma regarding cancellation. The product was delivered through blue dart courier on 9th Nov and still unopened and left as is. I did call up again on couple of times and latest being on 14th Nov, till now i.e. 15th Nov'16 no call back from croma yet on order cancellation.
It's not a rocket science for sure, may be the departments within croma do not have co-ordination as they paint picture to customers.
I have definitely wasted lot of my precious time and money here but not sure when my concern would be solved?
I am waiting eagerly to hear back at the earliest.
Thanks
Janardhan

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Jun 1, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Nov 24, 2016

Updated by Janardhan P V Hi,
I received call back from Croma folks on 16th Nov and the guy said, I would be getting call back from local croma store( New BEL road, Bangalore) within next two to 3 days and once the product is returned to them the payment I had made would be reversed. It's been exactly 8 days since the gentlemen assured and I am yet to get call back from local croma store.
Pl try to understand, I don’t want to go through so much of pain in following up with you folks, you guys may have time and energy, but I don’t. Pl get this solved immediately.
Thanks
Janardhan

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.