[Resolved]  Croma — product delivery and installation delay

Address:500008

I had purchased a 12lt a. O smith geyser from croma attapur on 13.12.2018, after confirming it with them on phone that the product would be delivered nexy day and would also be installed on the same day. I especially went this store driving for more than 10kms because they promised the delivery next day. The product was not delivered on 14th dec as promised. After repeated calls i was informed about the break down of the vehicle at 7.30 pm on 14th. The next day after repeated calls starting at 2pm from my side the product was delivered at 7.30pm on 15th dec. The team told me that they are sending installation team along with product, which was a lie, as i wanted to return the product if it was not installed on the same day. Now it 16th dec and a sunday so im being told that its not possible to install on sunday. This is absolutely unprofessional behavior from croma. This is my first and absolutely nightmare of an experience from croma. It was an emergency because of which i made sure about delivery next day before the purchase. But good lesson learnt.
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Aug 6, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
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