[Resolved] Croma — Received damaged Intex Aqua 3G PRO (Dual SIM) (Champagne) | |||
My complaint No.: SR[protected] regarding Intex Aqua 3G PRO(Dual SIM)(Champagne) on dated 07th October 2015 20:22. Regarding the same I am communicating to Croma Customer Support Team on [protected] from last 15-20 days with different representatives and it was absolutely wastage of my time and really unfruitful. Every conversation with croma representative ended with only false commitment like ”we have forwarded your complaint to concern department and you will get replacement or refund at earliest”. I have submitted my damage Intex mobile on 13th Oct’15 to Fedex person and immediately communicated to Croma Customer Care on phone as well as by mail with scan copy of Fedex tracking number. I have been assured by Corma representative, I will get the replacement within 15 days post receipt of damage mobile. Now even after one month still there is no clarity from CROMA regarding replacement or refund, which was expressed by Mr.Rajesh in today’s(5th Nov'15) conversation at around 16:20. Added to that no Customer Manager/Superior responding to my call. In fact today when I called at around 15:40, Mr.Pawan attended my call and when he was asked to transfer it to his superior, he kept me on hold for more than 11 minutes without any information. Really it’s a high time now and such a chaos was not expected form CROMA. It’s creating doubt about TATA-CROMA’s integrity and services. Was this information helpful? | |||
Nov 21, 2015 Complaint marked as Resolved Thanks to Consumer Complaint Forum for their speedy response. Post my complaint to Consumer forum about CROMA, I been in touch with CROMA customer care through phone as well as I have sent twice reminder to CROMA through same forum.
Eventually I got my refund in the form of vouchers(my transactions was also through gift vouchers only) on 19th Nov'15.
Regards
Dattaraj Shinde Croma customer support has been notified about the posted complaint. | |||
 4 Comments | |||
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