[Resolved]  Croma Retail — Gionee s6 fault piece asking for replacement

Address:

500026

I bought mobile on may 13, 2016 from croma, kharkana branch hyderabad. Gionee s6 rs. 19, 999/-. On 14th may 2016 i launched a complaint that the phone is heating while charging as well unable to speak because of the heat. At that time itself i asked for the replacement. They said they will send to the service centre and do the needful. After 2 days they called back and said the problem is rectified. We took the mobile. I still face the same problem. What to do they said they cant do anything. Then i purchased flip cover so that i can manage it. On june 4th 2016 i went for a function their while taking pics my mobile got struck and switch off. The phone is in high heat but mobile is not getting on it is almost 2 hrs. I immediately went to croma and gave the customercare the same piece she also couldnt switch on. Then she took the piece gave us a slip. I strictly asked for replacement.In the month of may we purchased samsung smart tv 40 inches from the same retailer. Because their service was good i purchased mobile. On 10th june 2016, they called and said that mobile is repaired and asking us to collect. I told the manager of croma that i need the replacement as we are coming for the second time. I really need justice for 20000/- its a small amount for us. I told them also i will buy a mobile from them. Not even a month i used this mobile properly. Always it asks for send error report. Reboot often. The major problem is you cant speak keeping the phone near your ear. I mostly used speaker phone.