[Resolved]  Croma — Samsung s6

Address:

Mumbai City, Maharashtra, 400036

Date: 6th April 2016
To
Kind attention
MR AJIT DOSHI
Samsung India Pvt. Ltd

This is in reference to the service request number MUM210316WS00034, MUM020316WS00038 and MUM300316WS00004 for submission of my handset Samsung S6 to Tata Croma at Breach Candy for sending the handset to the Samsung Service Centre.
Tata Croma had sent my Samsung S6 handset to your servicing centre thrice:
2nd March 2016 (by Croma to grant road service centre) and
23rd March 2016 (by Croma to mira road service centre)
29th March (by Croma to grant road service centre)
We spoke to Mr. Krishna (Mob No – [protected]) from Samsung Service Centre who assured us that since this is the third time we have submitted the phone to the service centre all the problems will be resolved and he would replace the battery and touch screen which according to him was causing the problem.
My handset was sent back to Tata Croma yesterday (5th April 2016) stating the handset is fine now and problem has been resolved.
It is shocking to note that the problem is still not resolved and the same issues continue to remain:
- Phone getting hanged continuously while using
- Phone getting hanged continuously even when not in use
- Phone and battery getting heated while charging
- Phone restarting and shutting down automatically
This clearly shows that your team has not resolved the problem and returned the phone even without checking if the problem is solved. This gives a very bad name to Samsung and marks a question on the quality of service even when the phone is under warranty. It has a caused a lot of inconvenience to me and I want the handset TO BE REPLACED AT THE EARLIEST OR ELSE I WILL HAVE TO TAKE LEGAL ACTION