| Address: Croma Store, L&T Circle, Karelibaug, Vadodara, Gujarat |
I have purchased AQUAGUARD CREST UV unit from CROMA, L&T circle, Karelibaug, Vadodara store on 22nd September 2024 (Bill attached).
Since renovation work was going on at my residence, we asked the technician of AQUAGUARD to come for installation/demo after few days.
After few days, the technician came to our place for installation. He opened the unit & just checked the pressure using one instrument. He told us that this model of AQUAGUARD does not have adequate pressure. Croma should have proposed correct model with built in pressure booster. He advised us to get it replaced with the correct model as installation was not done.
When we visited Customer Service dept at Croma store, they bluntly denied to provide replacement as the unit was opened by the technician. CROMA advised us to buy external pressure booster. We tried the same but the noice of the external booster is too much, so that option is ruled out.
We tried to discuss this matter jointly with CROMA and AQUAGUARD. CROMA is saying if AQUAGUARD management approves replacement request, we can replace it. AQUAGUARD team is saying that it is CROMA's issue. They should not have sold this particular model to us.
The response from both CROMA and AQUAGUARD is extremely disappointing. It seems both of them don't care about the pain of poor customer.
Our only question is that if this particular model doesn't have adequate pressure why Eureka Forbes and Croma are selling it?
We are ready to pay the differential amount but both Croma and Eureka Forbes are not interested in resolving this matter as they have already received the payment.
This purchased model is of no use for me. What should I do with it? Is it ok if I throw the same at the doors of CROMA store?
Sorry for such a harsh language but this is coming out of frustration from the heart of a innocent customer.
@CROMA - We have tonnes of respect for late Shri Ratan Tataji. But such type of harassment to the customer from one of his companies will be disgrace to hus legacy.
Request both Croma and Eureka Forbes to think about their customer and arrange replacement of the unit at the earliest.
Looking forward to receiving a positive response at the earliest.
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