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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jul 26, 2026

Complaints 3324

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2342

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982

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Electronics & Appliances

Croma

Croma reviews & complaints page 4

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Address: Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai, Mumbai City District Maharashtra India, 400093

Website: www.cromaretail.com

Dear Sir/Madam,
I am writing to formally raise a strong complaint regarding a refrigerator I purchased from M/s. Infinity Retail Limited (Croma Stores) on 27th February 2025, vide Tax Invoice No: SLRSI2985744 or Order ID: SOA[protected]Product: CROMA REF DC 215L 3SMG- CRLR215DCD008903). The unit was delivered to my residence at A-172, Sector 26, Noida, UP - 201301.

Since the purchase within a period of just two months,...

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Respected Sir / Madam,

I purchased a Samsung television from Croma Airport Road Indore outlet on 16.11.2021 and I also took an extended warranty pack for which Croma charged me separately. On the date 25.04.25 when my above mentioned television developed a problem I informed the concerned outlet where the employee gave me a phone number [protected] and told me to lodge the complaint on this number only. I lodged a complaint...

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Address: Address as below : shiv kumar sonkar 9810800215 vikas vihar colony raipura, raipur. 490004

Croma OTG 18L crao0061 purchased at Raipur -GE road Chhattisgarh, on 30/11/2024. but servicing not done by nay requested pls send technical person as location /
Address as below : shiv kumar sonkar [protected] vikas vihar colony raipura, raipur. 490004...

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Address: Unity mall, Janak Puri, New Delhi

I bought an O-general 1.8t Inverter AC in march 2023, i was sold an extended warranty package worth 7k saying it was directly by the brand - O-general & they would service all needs. last year when i called o-general customer care for regular general service they did it for free as it was under the 1st year warranty. now when i called the o-general company for service; i was told i do not have any extended package. unfortunately the GAS in...

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Hi,

I have booked my Washing Machine( which i was really expecting ASAP ), 11th April where tracker is Updating by saying will be delivered 14th April . On 14th April 6:08 Pm i received a message its Out of deliver will be delivered by 9PM On the same day . After few minutes Received 1 more message Delivery has been rescheduled to 17th of April without mentioning any reason .

and there is no proper Tracking...

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Address: 187/188 TF Pocket 3 Sector 25 Rohini 110085

Sir,

As I have purchased a split Haier ac from your company on 01st January 2024 subject to the condition that one year service shall be free with an extended warranty for four years in which gas, parts or any other defaults, if accrued shall be free of charges and it will be covered under warranty subject to the service charges shall be paid by me. I have purchased it from Croma, Pitampura near Kohat Enclave, New Delhi 110085....

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I have purchase laptop on 13 of March 2025, the laptop is showing it will be delivered on 21st of March 2025. Still not delivered yet today is 2nd of April 2025.The product is,
HP 16 OMEN XF0100AX R9 16GB8X 1TB+O 4070. My Order Number is: SOA[protected]...

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1. Despite repeated ( four e-mails, repeated tele calls to customer care), no service engineer has reported to the given address.
2. This may be checked by Croma staff themselves; service request number: C[protected].
3. So dossapointwd with the services n repenting having bought a croma product....

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Website: croma

I am writing to formally raise a complaint regarding the delay in delivery of my order, which was placed on 20 march 2025 through croma website. As per the estimated delivery date, I was supposed to receive my product by 23 March 2025, but it did not got delivered to me and when i contacted the customer care it stated that my order has been taken by a person named Anita . How can they give my order to anybody without otp and verifying the...

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Address: Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100

I purchased the product from Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100, on 9th March with a commitment that it would be delivered within 7 days. However, the product was not delivered by the promised date of 17th March. When I visited the store on the due date, I was informed that there were delivery issues and the delivery was postponed to 21st March.
br...

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Address: Croma, Phoenix market city Kurla

Placed an order for multiple home appliances at Croma, Phoenix Market City Kurla on 18/feb. One of the products hasn't been delivered yet beyond the committed delivery date. On multiple follow ups/ messages/ calls which have gone unresponded to, i reached lout to customer service to check on status. The order tracking number onsite says its not been shipped yet. the customer se4rvice representative however 1. cannot commit to a delivery date...

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Website: www.croma.com/samsung-galaxy-watch5-gps+wi-fi+bluetooth-wear-os-smartwatch-44mm-super-amoled-display-water-resistant-white-strap-/p/260625

I placed an order for the Samsung Galaxy Watch 5 (44mm BT) on 25th January 2025 from Croma's official website at a discounted price of ₹7, 994. The promised delivery date was 29th January 2025. However, as of today, I have not received the product.

Despite numerous calls to customer care, I was repeatedly told to wait 24 hours for a resolution. On 29th January, I escalated the issue to a senior supervisor who informed me...

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Recently gave my laptop to get repaired, the repaired parts were faulty as a result I needed to get another service, not only that, they also damaged my battery in the first service, and after informing them about this, they are saying that battery is not covered under warranty as well as because of your use the battery has degraded.

This wasn't case before the service, as when I opened the laptop after first service, it was...

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Address: P - 0901 Eviva Downtown Kohni palava phase 2 dombivali east

I had buy ZipCare protect - advance 2 year for water purifiers wiith order ID - TC[protected] on Jul'2004, now my servicing was overdue when connected to engineers who was came earlier in warranty period he had denied due to he don't have details of additional 2 years warranty record.

Hence kindly check and resolve the issue on priority.

Contact details : [protected]@ymail.com & [protected]...

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Address: 601, Jhelum Appartments, Plot No.8, Sector 5, Dwarka, New Delhi 110075

Reference Order ID : SOA[protected] Faber Cooktop ONYX3BB BK CI

I purchased one Faber Cooktop ONYX3BB BK CI from Croma Dwarka Sector 12 New Delhi. At the outset the sales representative informed that the company official will install it within 48 hours after delivery i.e. on[protected].
We lodged a complaint yesterday i.e. on[protected] and came to know that Sales Representative did update the request for installation....

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Address: Croma, Mumbai

Croma complaint ID - C[protected]Urgent: Request for Extension of Croma Gift Card Validity and Customer Loyalty Concern.
Hi,
I have purchased a Rs. 43, 000 Croma Gift Cards from my corporate website - [protected]@globoforce.com and utilized a portion of those cards for purchase of Croma product,
Now, my Rs. 18, 000 is on stake since few Croma cards validity is over and Croma support team raise their hand not to...

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Address: Croma Store, L&T Circle, Karelibaug, Vadodara, Gujarat

I have purchased AQUAGUARD CREST UV unit from CROMA, L&T circle, Karelibaug, Vadodara store on 22nd September 2024 (Bill attached).

Since renovation work was going on at my residence, we asked the technician of AQUAGUARD to come for installation/demo after few days.

After few days, the technician came to our place for installation. He opened the unit & just checked the pressure using one instrument. He told us...

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I had purchased 55 inch tv from your store on 6.11.24 but still today no installation done or call from any person. I call 4 time to your call center but no use.
What to do
Ramprasad
Mb. No. [protected]...

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Address: Croma Mogappair Chennai 600037

Reference number CHN151024FS00544.

Dear Sir,
Complaint lodged on:[protected]
Technician visited and checked the unit on:[protected]
Problem identified: Microwave wave guide faulty. Needs replacement.
Assurance given by the Technician for replacement : 2 days
Status as on[protected]: NOT YET RECTIFIED
Warranty period ends on :[protected]
Please complete the service so that we...

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Address: No 219, 1st floor, 4th C cross, HRBR Layout, Banagalore 560043

My crome LED when through a software update and got crashed and it got crashed. After which the TV turns on and off one the power button is pressed. We have logged a complain with the customer service team in 12th July who mentioned the time to resolve the case in 24 to 48 hours. However the technician visited on 12th July and mentioned that the software needs to be updated and he went back and said will call back which he didn't. However,...

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