D-Vois Communications — Internet connection reimbursement

Address:	Mumbai City, Maharashtra, 400067
Website:	www.dvois.com

2 months back i have started using d-vois ion broadband service and the month end my internet got disconnected 3 days before saying that there is some problem and it will be resolved in a day but that problem was resolved after 3 days and at the end my faced a loss of 3 days internet connectivity.
And literally i have complained them twice and thrice in a day but they say it will be resolved.
What was their support team doing.
They took 3 days to solve a minor issue.
I myself being a hardware networking engineer checked 10 times from my side that there is no issue from my end.
I am calling them 3-4 times since 2 months, how will they reimburse my loss.
But they are so stubborn (Bad attitude) in their words that they will not give any reimbursement and nor any refund.
Then i asked them what if i have taken service and paid for whole year, during that period, internet is down from their side for a month or 2, how will they reimburse me?
I need a proof in writing in email. Because if they cannot reimburse for 3 days on a period of 1 month, then they wont pay for 30 days on a period of year, that's what maths says.
I want an apology letter from their side, being so rude customer care executive and even the lady in renewal team, saying that they will not pay me, if she is not the owner then she don't have any right to say that i will not get my refund or reimbursement.
I have called customer care on 7-6-2016, and that executive provided me a fake email id saying [protected]@gmail.com, as i am not so dumb that a company is still using personal gmail id rather than their dvois id.