d2hshop.com — Bad shopping experience

Address:

Bangalore, Karnataka

I placed the order [protected] for BQ S35 in d2hshop on 02 Feb 2015. Product description showed black color phone on D2Hshop site which is what I wanted. But I knew the common mistake with online shopping where they are least bothered about the color. So I called them up same day with in about an hour after placing the order asking the to reconfirm the color. Excecutive said, color is not guaranteed. I asked them to cancel the order immediately. He said he has sent a mail to his internal department and order will be cancelled. I was not convinced so asked for the time it takes to reflect online. He said it will be done on same day by 6 PM. But it did not happen, it was showing the status processing instead of cancelled. So I called executive again next day and they said it will take 48 hours to reflect the cancellation. I waited. After 3 days, I still saw the status as processing. I called them up again. To my surprise, executive said it is already shipped. He asked me not to receive and send it back. he also asked me to call them up again after a week asking for refund. i said okay and asked for awb=[protected] to track it. Finally courier person came on Monday. After all these experience with executives, I made up my mind and decided to receive the courier because I dont trust d2hshop.com and its executives anymore. Anyways I will loose the product but also my money and time in following up and calling them up frequently. Even courier was not so known one it was sent through ecomexpress where status wasnt changing as it was suppose to be. Finally, I have the product with me. As I guessed it is not black color that I wanted it is red color. I'm sure I will be wasting my time in going back to them asking for return, refund etc. But I want to make sure that I share my bad experience here, in tweeter, in facebook, google+ and other social sites + consumer forum, CounsumerCourt so that people will not get cheated and become aware of onlineshopping problems.