Deccan Chronicle — Airtel misleading the customers

Address:	500037
Website:	www.airtel.in

Hello friends,

Please try avoid using airtel network. These people are misleading the pubic.
Here is the below email followed up by me from the higher official. Hope no one want to be in the situation where i am in..

Plz pass on this message.

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Re: re: airtel number-96xxxxx572. Higher level escalation
People
Arun krishna apr 27 at 6:49 pm

To
[protected]@in. Airtel.com
Message body
Airtel,

Will you people get back to me and let me know the status of the compliant.

Still my call rates are not reduced take an immediate action.

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Sent from yahoo mail on android

On wed, apr 26, 2017 at 10:49 am, [protected]@in. Airtel.com
Wrote:
Dear arun krishna gupta,
Greetings from airtel!
This is in reference to your email regarding recharge benefit not received issue for your airtel number 96xxxxx572.
As discussed over the phone on 96xxxxx572, i would like to inform that, i have registered your complaint and the reference number is cbnrv[protected]. Let me assure you that your issue will be resolved by 06:37pm on 27/04/2017.
At airtel, we value our customer feedback. I would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
I seek your kind co-operation in this regards.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.
Thanks for your understanding.
Delighted to assist you.
Customer touch points:
Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.
Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Rajesh rajendran
Bharti airtel limited
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— original message —
From: [protected]@yahoo.com
To: [protected]@in. Airtel.com
Cc:
Sent: 25/04/2017 10:06:26 am
Subject: re: airtel number-[protected]. Higher level escalation

Airtel,
Yesterday i recieved an sms stating
"charging issue on airtel mobile is resolved and benefits has been credited to the account"
What the bloddy service you are providing to me. Did you people check what is the current tarrif rates for my number.
See the live example below-
As of today check what is the tariff charges for my number 96xxxxx572.
You people say issue is resolved. But how...???
I will give you one live example:
Today i called in an std number at 09:45 am for 9 minutes 24 seconds and the charges for this call is 11 rupees. Can you provide me the calculation and explanation to this. I have all the screenshots of the calls and your emails so be careful on this issue and take i would expect you to take a wise decision.
Do not try to mislead the customers. I do not want this service i am going to port this number and post this whole email and your response on the social networking so that people become aware that what you people are doing.
I don't need much clarifications from your side on this via email i need the money refund back credited to my account.
Feel free to contact me between 10:30-11:00am in case of any information.

_

From: arun krishna

To: "nodalofficer. [protected]@in. Airtel.com" ; "appellate. [protected]@in. Airtel.com"

Sent: saturday, april 22, 2017 6:46 pm

Subject: airtel number-96xxxxx572. Higher level escalation

Airtel,
I am frustrated with your service. I do not know why you people don't update your systems correctly. I tried reaching your executives but couldn't since morning.
I have been continuously charged as per normal charges for local and std from the last recharge point which was for rc 200 on 11th of april.
Issue:
I have recharged my number 96xxxxx572 with 17 and 18 that is top up (Rate cutter) on 9th of april and the validity of this should be 28 days as per the message received.
And on 15th of april i received an sms from airtel stating...
Your pack benefit of local and std is expiring today. Pls recharge again for continued benefits.
What does this mean...???
Why you people do these repetitive things. My sincere request re-credit all the a amount which has been charged wanted from your side.
I don't want you give much time treat this as top priority and investigate on this. Please do not take things so casually i am not an uneducated man. I am going to take a very serious action on you people.
Regards,
Arun krishna gupta


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