Delhi Metro Rail Corporation [Dmrc] — metro smart card recharge

Address:

791/F4 Shamilar Garden Extn 1, Sahibabad, Gzb, U.P., 201005

Payment options - wallet/paytm
Merchant transaction id - [protected]
Card no./engraved id[protected]
Name - shailendra singh

The metro card recharge showed success in paytm.
When i showed the card in avm machine it said no topup is available on the said card.

Customer care at metro station said it could be due to server down, i rechecked again at 3 pm the amount is still not reflected.

I have checked the card number 3 times it is correct and i have recharged the correct card.

Please look into this matter.
Thank you.