Delhi Metro Rail Corporation [Dmrc] — money debited twice but top up loaded only once

k10gaurav

Address:

New Delhi, Delhi, 110059

My name is kumar gaurav and i am using the 'icici unifare debit card - dmrc' for travel in delhi metro.

Concern-
My icici bank account linked to card ending xxxx xxxx xxxx 3759 has been debited twice by inr 200 at 5:55 pm and 6:09 pm respectively on 03-nov-2017. So total inr 400 has been debited from my bank account. However my dmrc card balance shows inr 237 only. Upon enquiry at icici bank, they told that debit instructions were sent twice from dmrc. So please check with them for refund.

Below are the transaction details available in my bank account-

1 03/11/2017 rpi/delhi metro/[protected] dr. 200.00
2 03/11/2017 rpi/delhi metro/[protected] dr. 200.00

As i have already sent email to [protected]@dmrc.org and [protected]@dmrc.org but didn't get any response till date.

Card details-
Icici unifare debit card ending - xxxx xxxx xxxx 3759
Dmrc card no. [printed on backside of icici unifare debit card][protected]

And that's why i am writing the grievance on this platform. One important thing is that if a service like 'icici unifare card" exists b/w two parties icici bank and dmrc so there should be clarity in such cases that who should take care of the customer in such cases. Because in this case both parties are throwing ball on each other and customer is in real pain.

Please get the grievance resolved asap.

+ attached screenshot of debit sms received within a couple of minutes.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.

Nov 15, 2017

Updated by k10gaurav In addition I have received an email (iamrahultripathihere from [protected]@complaintboard.in>) and Call by Mr Rahul from number [protected] who claimed to be a DMRC representative and asked my debit card details. And further told me that my account will be charged INR 12 as a processing fee for grievance redressal. He told me to provide the OTP for transaction which I declined because DMRC or bank never ask such confidential information. Please beware of such fraud happenings. I saved myself.