Delhi Metro Rail Corporation [Dmrc] — Recharge failure of metrocard

Address:	110051
Website:	delhimetrorail.com

Hi,
i m pinki. today i try to recharge of my metro card with 1000 . but it was not taken. than i recharge two times with amount of 500 each. than first recharge was successful instant but the other take time. finally both are successful. when i come to metro to add value it only take 500. after that i went for metro recharge center . he said to me that kindly contact to the site from where you recharge your metro card because it only shows 500. now i am here to complain you that please refund my amount of 500 that is not added in my metro card. my card no is[protected].
my two order no are below:-
order no-[protected] time- 10:22am 29 march 2016
[protected] 10:20am 29 march 2016

kindly resolve my issue with priority. as i m facing problem . its a matter of 500. please check and provide my solution as soon as possible.

kindly help me on this