Delhi Metro Rail Corporation [Dmrc] — regarding online recharge amount

This mail is regarding the issue with recharge of my metro card no 45658948.
I had recharged my card with rs500 on 30/08/2018 at 9.11 am. Through paytm the amount got deducted & the status in the app shows successfully done but balance didn't come in my card.
Many times i tried to validate my card through avm but there it's not showing the pending balance.

Request you to please check the issue & revert me back with the exact issue my reference no is mentioned below

Card no:45658948
Order no : [protected]
Reference no:[protected]
Recharge date & time:- 30/08/2018 at 9.11am

This is the mail i had sent to dmrc, its been more than 2 months but no solution yet
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Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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I make a metro recharge of Rs 200 using Bank UPI on Paytm. but it shows Waiting for operator confirmation. Then I chat with Paytm Helpline and they told me that they are waiting for the operator confirmation.

Dear sir
i want to block my delhi metro card no 6617924

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    Delhi Metro Rail Corporation [DMRC] Phone
    +91 11 2341 7912
    +91 11 2341 7910
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    Delhi Metro Rail Corporation [DMRC] Address
    Metro Bhawan, Fire Brigade Lane, Barakhamba Road, New Delhi, Delhi, India - 110001
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