Delhi Police — max life premium payment

Address:

New Delhi, Delhi, 110049

Sir,
I received a call from Mr. Manish (mobile: [protected]) on 14th September, 2018 that if I pay the premium of policy No.[protected] of myself online, i will get discount of 10%. He also sent below message for depositing the amount in Axis Bank:

Beneficiary Name- Max Life [[protected]]
A/C No[[protected]]
Ifsc Code- UTIB0000696
Bank Name- Axis Bank
Branch- New Delhi
Amount-46, 354/-

I deposited Rs. 46354/- in the bank as per details given above on 14th September from my SBI Bank Account through IMPS transfer and it was successfully processed.

I even spoke to Mr Manish and he confirmed that the amount has been processed. But when I checked with Max Life ten days later, they said premium amount not received.

I wrote to Max Life Insurance company also. Their reply is given below:

Dear Mr. Chakravartty,

Greetings from Max Life Insurance!

This is with reference to your email received by us on November 05, 2018 regarding a call received by you, subsequent to which you had made a payment. We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance.

The payment remitted was not made to Max Life Insurance but to a third party who in no way is related to Max Life Insurance. We request you to kindly:

1. Take up the matter with the beneficiary bank immediately (format enclosed) to pursue reversal of money if possible

2. Take up the matter with your own bank immediately (format enclosed) to pursue reversal of money if possible

3. Lodge a written police complaint (format enclosed)

Please send us a copy of the above. We would like to reassure you that your data privacy is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality our policyholders’ information. However, information is being constructed from various sources to sound as authentic as possible by these fraudsters, to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles.

To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications. You would have received SMS and email from our side in August 2018 in this regard. Please transfer the premium amount ONLY to ‘HSBC Bank A/c no.1165 ’. The IFS Code is HSBC0110002, if you are using e-transfers such as NEFT or IMPS. Please note that in case the payment is done via NEFT, the beneficiary name is neither checked by the remitting bank nor by the receiving bank.

The above complaint registered under reference number 02242394 has been addressed by the undersigned in the capacity of Grievance Redressal Officer

In case you are not satisfied with our response, within 8 weeks of receipt of this communication, please feel free to write to us at nodal.[protected]@maxlifeinsurance.com (contact number[protected] Extn: 9026 between 9AM to 6PM from Monday to Friday) or send us a letter at: Max Life Insurance Co Ltd. Operations Centre, 90-A Udyog Vihar, Sector 18, Gurugram -122015, Haryana. Alternatively, you may approach the Insurance Ombudsman for your region located at: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.

Assuring you of our best services always.


Yours sincerely

Anushree Chakraborty

Customer Service

Max Life Insurance Co Ltd,