Delhivery — Improper response and Poor delivery system

Address:

Chennai, Tamil Nadu

I have ordered a phone on Jan 9th through snap deal and they have promised to delivered on Jan 13th but the product reached chennai branch on Jan 11th. But still [Jan 17th] I haven't received the product. The product was shipped by Delhivery courier service. So I have Emailed to snapdeal but they have said that they are not responsible as they have dispatched the product through Delhivery Courier. So I have Emailed and Called many times to Delhivery customer support from Tuesday onwards and I received poor response and false statement that they will deliver the product by EOD [ from tuesday onwards]. Also none of the local guys contacted me regarding this. I have called many times but same response. So I have wasted all of my time in finding the local chennai branch address and contact details and there is no proper tracking system where i'm unable to find any exact details regarding the shipping... So much frustration and loss of money..So I need compensation from the company and immediate product dispatch