Delhivery — Not Delivering Products To The Customer

I ordered a product from Asus through there online website worth Rs.123000/-. It was shipped by the courier service Delhivery. According to Asus it was supposed to be delivered on the 7th of August and the product was received at the nearest hub on that date itself. The product was in the nearest hub from 5am morning and about 10 mins of drive away from my home. And I went there to pick it up myself and the product was right there infront of me but the courier boys/employees in hub didn't gave to me no matter what I said.
I have the Order ID, Tracking ID
Registered Mobile Number, Receipt of the purchase. I bought that product with my own money and I have to beg to your employees for my product. I still haven't received it. I tried to contact there support team there is no reply.
There is not just me, I will provide a Google Review link, there are many who are facing similar issues and much more.
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Google Review Link
https://www.google.com/search?sxsrf=ALeKk01YcXfuJ4rJ9vQuhLUfInOFO9Up6w:[protected]&q=Delhivery+Pvt+Ltd&ludocid=[protected]&gsas=1&lsig=AB86z5VemfWPcNVaBDRPXYJbP1e4&kgs=88a027...⇄