[Resolved]  Delhivery — online ordered sleeping mattress not being delivered

I would like to file a complaint against amazon india and delhivery who are logistics partner of amazon india for their extremely pathetic service delivery is providing to its customers. I had placed an order (Sleeping mattress) worth rs 7000 through amazon on 6th aug which is stuck at the same location since 22nd aug. Emi will be deducted from 5th of september but the product has not yet been delivered to me.

Every 2 days i receive sms from delhivery that my order will be delivered that very day but at eod i end up waiting for my order to be delivered to me. Every day they sent message that the product will be delivered but at the end of the day they update the status as product was undelivered as customer was unavailable.
What is this fake update? They never even called me, i received no calls from delhivery or amazon india about delivering my order.

I had complaint about this issue by tweeting on amazon india's twitter page but they are not taking any action or even investigating about the delay in delivering my order

Please take strict action against delhivery and amazon india.

Delhivery makes the customers wait for days for their order to be delivered and does nothing to provide satisfactory services to them.

This organization doesn't have a "contact us" section in its website, why?
I have been tweeting to helpdesk_delhivery and to the coo of delhivery mr. Ajith pai as well as amazon india since last week but there is no update or response from their end. I have been waiting for my order to be delivered for almost a month but they haven't delivered my product.

Please take action against delhivery and amazon india and please help me in getting my product delivered

The service of delhivery and amazon india is very poor. Their employees have no responsibility towards their customer.

Please take action against them and help me in getting my product delivered to my location in barackpore, west bengal as it is very important.