Delhivery — Order not delivered from past 7 days

AWB no[protected]

This order was booked to Delhivery via Shiprocket n it had reached the destination on 1 July n not been delivered yet to my client ! It's already 7 July .. after repeated mails n calls to Shiprocket n no proper guidance n response to queries ..my clieht approached nearest Delhivery office ..n asked where the parcel lyied, the agent said it's somewhere in Kacholi .. my client pressurized them to call the Kacholi office as this team provides no customer care service.. u only ve to write mails n waits for weeks together for their reply ! The team in Kacholi says probably order seems to b misplaced from their end !!

Can you believe how irresponsible can this team be ..I run a small business at home where we customise gifts n make handmade stuffs ! This order was a Name plate for clients house warming ceremony ! Now they say it's misplaced ..! Who is responsible for this Delhivery team or the Shiprocket team !
No proper response from any of these service providers