[Resolved] Delhivery — Product not delivered and status not updated even after 2 days of scheduled delivery date | |
I had placed an order on Samsung website on 17/08/2020. Product was supposed to be delivered by 23/08/2020 as estimated. 'M/s Delhivery' shipped the consignment and the product reached destination city and hub by 22/08/2020. The item was out for delivery on 24th early morning instead of 23/08/2020. I was tolerant keeping in view the covid-19 constraints. But the status was not updated since then. It is 26th early morning now. Nobody knows where my item is. There are too many incidents with evidences, on fraudulent activities featured on the internet. I am quite worried for not knowing whether my shipment has reached back the wearhouse or not. Delhivery didn't share any realtime updates even after 2 days of the scheduled delivery date. Their what'sapp customer care group doesn't respond properly (copy of snapshot attached). Stating Covid-19 constraints, theybhave shut their customer care telephone number. I have submitted my query regarding delay in delivery to their customer team email id for which they promised to contact me through email but never did. I'd escalated my complaint to samsung customer care twice and they couldn't solve the issue. Thus i am left with no options other than consulting consumer complaints forum for aid and immediate justice in this case. Please help me and resolve my issue. Was this information helpful? | |
Aug 27, 2020 Complaint marked as Resolved Product got delivered only after escalation. Response of Consumer complaints team & Delhivery team was quick. Invited samsung engineer for inspection of the package wrt tampering and physical damage if any. Everything was ok. Since the job is done, marking the issue as resolved. THANKS
Received an email from the following mail id acknowledging the complaint:
[email protected] Delhivery customer support has been notified about the posted complaint. | |
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