Delhivery — Product not received but got message as delivered

Address:Muttom, Cherthala, Kerala 688524, India Alappuzha, Kerala

I order a product on meesho. On 20 th September 2021 Morning I got a message from delhivery that my product is out for delivery. At noon I got a call from delivery man. He asked me to collect from the place where he is. I told him that I can't collect from there due to some reason. He told me that he will cancel the order. I told him it's ok. Just cancel . And I got a message with cancel code. Same day at night around 9.40 I got a message from delhivery that the product is delivered. But I didn't receive any product. And I already paid for the product when I ordered. 21st September 2021 morning I checked meesho about my order. Meesho also showing that my item is delivered. I contact meesho customer care and told about the issue. They said that they will register a complaint. And they gave me a complaint number. And said within 4-5 working days they give a solution. But I didn't receive any mail from meesho for registering my complaint. I recorded call from the delivery executive and meesho customer care. And I have proof for order cancel and delivered messages. I lost my cash and didn't receive my product.
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    +91 12 4471 8919
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