[Resolved]  Delhivery / Ssn Logistics — data breach at the delhivery systems.

Address:

500084

This incident happened on 21st october 2018. Myself rajesh, had ordered a tv from the paytm on 15th october 2018. And received the tv from the paytm, after receiving the product, i have verified that the tv which was delivered to me was damaged. Hence, i had requested return pick up which was accepted on 20th october 2018 by paytm and also informing that the return pickup was given to the delhivery.

On 21st october 2018, two people came to our residence for the return pickup. The two people are not having any identity of the delhivery system. But claimed that they are the persons from the delhivery team, by displaying the return pick order number[awb number] of the delhivery on a hand written paper as a proof (That they are from the delhivery team). The return pick up number[awb number] was not received to me. But after checking with the delhivery team, the awb number got matched. Hence, the tv was returned to those people.

As i have returned, the product, i have waited for 2 to 3 days for the return information to get reflected in the paytm order page. But the status of the return information in the paytm was not updated. Hence, i have raised an issue with the paytm. But there were no proper resolution of the issue even after 15 days. So i have contacted delhivery team as i have the awb number of the return product and the delhivery team stated that they haven't received any information from the paytm that a product was missing. Then onwards, there were no response from both paytm and delhivery. And the paytm has resolved my issue stating that we have to submit cctv footage of the persons who have come to pick up the return item even after submitting the log book entry of the visitors.

Finally, on this issue, there was no proper response from the paytm team and delhivery team.

Attached the images related to the paytm confirmation, log book of our residence and the had written awb number of the delhivery system.