[Resolved] Delhivery / Ssn Logistics — delay in return pickup

rafat .khalid

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400093
Website:	Delhivery

My awb no:[protected]

I bought a tricycle from paytm and my return pickup was supposed to happen on 18 oct 2018 by delhivery but still nobody has come for pickup and when i called they said it will be picked up by 24th oct 2018 by 8pm.. But when i checked using my awb tracking number on delhivery site it says in the remarks column that the consignee was not available on 18th oct as well as on 24th oct where as nobody came for pickup.. Now they are not taking my calls and i dont know how to return and get refund for the product. Please help me resolve this as paytm also is not responding to my mails.

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Nov 26, 2018

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Delhivery Customer Care's response Hi,

We apologize for the delay in picking up your shipment. We have escalated the issue to the concerned team and look forward to resolve it at the earliest.

Thanks & Regards,
Team Delhivery