Delhivery / Ssn Logistics — Denying doorstep delivery and not listening to complaints

Address:

palidih, pathalgaon, pin no 496118

I had a pay on delivery order of a printer through amazon which was to be shipped with delhivery
but the delivery boy denied my doorstep delivery and instead asked me to get my package from their office in palidih, pathalgaon.
i went there and during payment they denied payment through card and via upi and demanded only cash as it was a big amount 16000 i had no cash but only card and could pay through upi.
i returned my home and asked the manager in office to deliver it to the original address ( my home address) but he denied again and threatened me to cancel the order and told me to go ahead and complain wherever i want.
in the evening he cancelled my order so kindly check with this issue cause i tried contacting delhivery customer care through call but i didnt get to them and them i emailed them and i havnt got a reply yet