[Resolved] Delhivery / Ssn Logistics — hiding seller information

1 Review
Delhi, New Delhi District, Delhi, India
 shiva reddy koti on May 27, 2019
I had booked 'Apple Airpod' from a seller saw in google ad and and chosen the cash on delivery (COD) option. Subsequently I got confirmation call from
mobile no. [protected].

Finally I received the consignment from Delhivery on April 30, 2019. I paid 3000 rupees to the Delhivery delivery guy.

Following are the details available on invoice:

Invoice No:1494 dated[protected]
seller address: [protected]@outlook.com, Delhi-16

But the product which I received was i7S TWS Airpods and a set of playing cards. (not Apple Airpods)
I immediately mailed seller using above mail address but there was no response.
I complaint the delhivery about this, since it is cash on delivery order they could stop the payment to the seller or give some proper contact details of the seller.

But they refused and it seems they are knowingly supporting the seller and hiding seller information.

Complaint marked as Resolved Jun 28, 2019

Complaint Status

[May 27, 2019] Delhivery / SSN Logistics customer support has been notified about the posted complaint.
Verified Support
Delhivery / SSN Logistics Customer Care's response, May 28, 2019

We understand your concern. Delhivery being a logistic partner of your merchant, do not have the scope to determine the product quality. Hence we request you to please contact your merchant for any replacement/refund related issue.

Thanks & Regards,
Team Delhivery
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    Delhivery / Ssn Logistics - hiding seller information