Delhivery / Ssn Logistics — item is not delivered but falsely showing delivered with wrong signature

Address:Ranchi, Jharkhand, 834003

My item with track number awb[protected] is not delivered. However, on tracking it is found that item is delivered and received by me showing false sign on delivery paper. A written complaint to delhivery has been also lodged but still no status is shared to me. Their customer care kept on long waiting when call them and it goes more than 15-30 minutes unattended. Please help
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Delhivery customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. Please help us with your email id, so that we can identify the gap and try to close the issue.

Thanks & Regards,
Team Delhivery
Jan 15, 2020
Updated by Vinay Kumar
[protected]@gmail.com
Complaint comments 

Comments

Hi delhivery logistics...on 4th january 2020 i ordered a digital watch but i got a stop watch...I recieved a wrong product and a damaged product.so i want to return my product and plz refund my money

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