Delhivery / Ssn Logistics — Item not delivered

My name is amandeep kaur. I belong to zira, district ferozpur. My three shipments have been stuck in moga from last 25 days, as all other parcels have been delivered to me and courier services are fully operational in moga as well as at delivery place i. E. Zira (142047), therefore, the lockdown could not be the reason. I talked to customer care executive also, he gave me assurance that my goods will be delivered to me with in 24hours. As 48 hours have been passed, i contacted again and they gave me assurance to deliver in 48 hours agains. Even i mail them from their official website and still their answer was same. I am tired of complaining and contacting them. The value of items are around 45000rs. I am worried as they are not providing the exact information, as i even ask them that if they cannot deliver to me then they should return the parcel to the originating place, so that i can ask for refund, but all is in vain. The customer car has provided me the request id 4694912. The tracking id of couriers are[protected],[protected] and[protected]

I hope you will provide me assistance in this matter as soon as possible

Regards
Amandeep kaur
+91 [protected]
[protected]@gmail.com