[Resolved] Delhivery / Ssn Logistics — marvelous cases

Trishna Saini

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh, 201001

I ordered a tempered glass of samsung s9+ and it was delivered to me but when i used it and placed it on my phone's screen it slipped out of it.. It was not sticking correctly. So i want you to please take it back and refund my money. This is a very bad mistake and it is not acceptable from a company like yours. Please refund my money as soon as possible or contact me soon or it will force me to file a complain against you.

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May 7, 2018

Complaint marked as Resolved

Delhivery customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Delhivery Customer Care's response Dear Trishna,

We sincerely understand your dissatisfaction level. Delhivery being a logistic partner is responsible to deliver your shipment in the best condition within the promised timeline.

Request you to please contact your merchant for return and refund related queries. We apologize as your grievance is out of our scope and we are not in a position to help you.

Regards,
Team Delhivery