[Resolved]  Delhivery / Ssn Logistics — parcel getting extremely late

Airway bill no.:[protected]
This parcel was picked up from my house on 1st july 2020 and still it is not delivered to the delivery location.
I tracked the parcel on 23rd july 2020 on the website of delhivery it shows the parcel is in transit and the last updated date of the parcel is 6th july.
I registered serveral complaints and sent several emails to the delhivery customer care but everytime they told me to wait some more time and
One of the customer care executive told me that my parcel is non-traceble (Please refer the attachment).

The parcel was containing a airtel wifi hotspot amounting to rs. 2999.
Please register complaint with the company to deliver or pay me the amount (Rs. 2999).
Was this information helpful?
No (0)
Yes (0)
Aug 28, 2020
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. We have escalated the issue to the concerned team and will connect with you at the earliest with the resolution.

Thanks & Regards,
Team Delhivery
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3746
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information